Program Manager (e-Mentoring

Location:

727 Atlantic Ave, Boston, MA 02111 – Hybrid schedule. Applicants must be a resident of MA, NH or RI Expected

Start Date:

September 2026

Salary:
Salary commensurate with experience, with an anticipated starting salary between $73,000 -$78,000.

Silver Lining Mentoring offers a strengths-based collaborative team, flexible work environment and an excellent benefit package with generous vacation.

Silver Lining Mentoring (SLM) empowers youth in foster care to thrive through committed mentoring relationships and the development of essential life-skills. For over 20 years, SLM has matched young people in the child welfare system with highly committed adult volunteer mentors. The match relationship is supported by in-depth training and ongoing personalized match support from clinically-informed staff. Most youth participants are preparing to age out of the child welfare system and Silver Lining mentors offer both companionship and guidance in navigating critical life skills.

SLM offers four core services to young people impacted by the child welfare system. This includes Community Based Mentoring , which provides one-to-one volunteer mentorships to youth ages 7+;
Learn & Earn , which provides life skills development and leadership opportunities to help young adults 16+ navigate their independent living goals via a life skills curriculum accompanied by a 1:1 volunteer mentorship, and e-Mentoring our newest program which uses a virtual platform for mentors and mentees to connect virtually to help youth to access the tools they need to build a strong relationship, work on goals, and grow social networks.

SLM’s fourth core service is offered through the Silver Lining Institute , the organization’s national initiative to expand access to mentoring relationships for youth impacted by foster care.

• Platform Management :
  Manage the e-mentoring platform(s), including day-to-day support needs and community or communication features, in collaboration with the platform provider.
• Volunteer Screening, Training & Engagement :
  Partner with Enrollment Team members to screen and train prospective e-mentors, and lead ongoing engagement of approved-but-unmatched mentors to keep them informed and ready to match.
• Adaptive Problem-Solving & Continuous Improvement :
  Serve as the primary problem-solver for new or unanticipated challenges that arise as a new program, proposing and implementing practical solutions and escalating larger issues as needed. Recommend and implement process improvements to enhance the efficiency and effectiveness of the e-mentoring program as it evolves.
• Policies & Procedures :
  Build out and maintain policy and procedure manuals for the e-mentoring program, ensuring program delivery is consistent with SLM’s best practices, values, and the Elements of Effective Practice for Mentoring.
• Systems & Tools :
  Develop and refine Salesforce, Jotform, Docu Sign, and other tools/workflows to support e-match tracking, enrollment paperwork, reporting, and data management
• Progress Tracking & Data Management :
  Monitor program progress against key performance indicators (KPIs) and assist the Senior Director of Programs in preparing status updates for organizational leadership. Additionally, maintain accurate program and match data in Salesforce, applying SLM's data safety and confidentiality standards, and support the evaluation of that data to inform program improvements.
• Evaluation Administration :
  Administer the program's evaluation instruments, including survey distribution, response tracking, follow-up with non-respondents, and timely data entry, to ensure complete and usable evaluation data.

• Match Support :
  Manage a caseload of e-matches, providing regular, personalized support to mentors and mentees to help each relationship thrive virtually. This includes conducting regular check-ins with matches to monitor relationship health, celebrate milestones, and identify and address concerns early and guiding matches through intentional match closure/graduation.
• Harm Reduction & Adult-Centered…