Resident Services Coordinator

Job Title

Resident Services Coordinator

Amy Lowell and East Canton St Apartments Boston, MA 02114

Full-Time

Starting at $33. Per hour

Hall Keen Management is seeking a high-energy, hands-on Resident Services Coordinator (RSC) to support two properties in Boston. The RSC will be working at a LIHTC property with a large Elderly-Disabled population and a layered-Affordable Family Property, both in Boston. The RSC works closely with the Property Managers and clients to assist with the administration and operation of the development, while bringing a social service perspective to the management team, to address the needs of the residents.

The RSC provides support and lease education to residents regarding issues that may affect their tenancy, coordinates programs and oversees resident targeted programs. Programs coordinated help build a healthy housing community and strengthen connections between residents, management and the local community.

• Welcome new residents (establish contact with existing residents) and explain the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources.
• Develop on-going cooperative network of local social services agencies, such as Department of Mental Health, Vin Fen, Justice Resource Institute that would effectively assist residents to achieve their life opportunities objectives.
• Serve as liaison to community agencies, network with community providers and seeks out new services available to the residents, providing the supportive linkage between residents and referral agency staff when residents or agencies request assistance.
• Develop a Resource Directory listing state and/or local service providers that residents can contact for assistance (e.g. services to families, children, individuals who are elderly, persons with disabilities, in need of emergency assistance).
• Work with the property management team when a resident is identified as being in jeopardy of eviction and offer linkages and referral support to the resident to positively and quickly rectify the situation for rent payment issues, behavior issues, over-collecting and other lease violations.
• Establish resident services program targets. Consistently track and measure program target progress. Regularly report program outcomes to both internal and external stakeholders. Analyze and utilize outcomes data as the basis for continuous program improvement.
• Conduct intake, orientation and a needs assessment of residents, constructing an appropriate services plan that identifies individual and /or family needs when appropriate services and benefits to fit their needs; inform resident of available resources and provide support in accessing those services successfully.
• Through the development of supportive professional relationships the RSC will connect residents with programs that help them enhance the quality of their lives, empower and encourage them in taking the steps to achieve self-sufficiency.
• When requested, work with property management in mediating conflicts between tenants. Serving as an advocate and liaison for residents and/or property management i.e. reasonable accommodations.
• Complete other housing and resident related assignments as directed by the supervisor.

Requires strong interpersonal and communication skills, be responsible, detailed oriented and self-sufficient. Candidate should have prior experience in social work or human services. A degree in social work or social services is a plus.

• Enthusiasm in working with people
• Experience with community organizing and the social service system
• Ability to work with people from ethnically and socio-economically diverse backgrounds.
• Some background and experience in affordable housing programs
• Ability to multi-task and complete assignments that sometimes occur in a stressful environment
• Strong verbal, written and interpersonal communication skills
• Computer and technology proficient
• Program evaluation experience helpful
• Ability to maintain confidentiality of…