Community Health Worker

Site:
The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Housing Advocate/Community Health Worker will provide eviction prevention support, housing search support, referral services and follow up monitoring to patients experiencing housing insecurity. This role involves a variety of administrative and field activities to coordinate applications to housing resources, referrals to agencies and develop housing plans.

• Manage, track, and prioritize incoming housing-related referrals to ensure timely patient outreach and support.
• Collect and secure required enrollment program documentation.
• Provide crisis intervention, advocacy, care coordination, follow-up support, information, and referrals to patients in person, by telephone, and through other communication methods as appropriate.
• Accompaniment to housing court and mediations.
• Conduct comprehensive assessments of housing barriers, and available resources to determine appropriate housing and supportive service interventions.
• Develop individualized housing search plans, assist with housing applications, and gather and prepare required documentation for landlords, housing authorities, and community agencies.
• Research and maintain knowledge of community resources and programs, including housing assistance, legal services, and funding sources.
• Facilitate connections to community-based providers and services, including accompaniment to appointments and resource sites when necessary.
• Deliver culturally responsive, trauma-informed, and patient-centered services to individuals and families from diverse backgrounds and communities.
• Document patient interactions, assessments, interventions, and outcomes in accordance with organizational, programmatic, and regulatory requirements.
• Attend team meetings and collaborate across programs and work streams to support coordinated service delivery, cross-coverage, and operational effectiveness.

Perform other duties and responsibilities as assigned.

• 3-5 years experience working in human services, particularly within housing stabilization.
• Associate or bachelor’s degree preferred.
• Demonstrated experience successfully working with diverse and historically underserved populations.

• Resident of the local community with knowledge of community-based resources and services.
• Experience as a community health worker, advocate, outreach worker, housing advocate, case manager, property manager, or in a related role preferred.
• Knowledge of housing systems, including subsidized and private housing resources.
• Experience working with individuals and families experiencing homelessness or housing instability.
• Ability to work independently, prioritize responsibilities, meet deadlines, and manage a flexible workload with minimal supervision.
• Sustain partnerships with housing agencies, community-based organizations, and other stakeholders to support resource identification and referral processes.
• Comfortable conducting community outreach, field visits, and accompanying patients to appointments or advocacy-related activities (e.g., housing court).
• Ability to exercise sound judgment, manage follow-up activities, and navigate complex human services systems.
• Experience using motivational interviewing and other person-centered engagement approaches preferred.
• Strong verbal and written communication, interpersonal, and relationship-building skills.
• Commitment to ongoing learning and professional development, with an interest in best practices and emerging trends in housing and community health.
• Fluency in Spanish preferred.

Hybrid

800 Huntington Avenue

40

Regular

Day (United States of America)

$23.51 - $26.58/Hourly

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant…