Rapid Rehousing Case Manager

Who We Are

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

As a Rapid Rehousing Case Manager, you will work in the Rapid Rehousing Program, a program that offers permanent housing and support to homeless youth and young adults, ages 18 to 24, many of whom have never had stable housing and support before. You will provide support services to residents in the program, helping them further gain stability and permanent housing, while also connecting them to other community services, career, and education opportunities.

Through your assessment of housing barriers, you will determine service needs and work to develop individualized plans with youth entering the program. Your work with residents will include providing emotional support, budgeting and life skills training, job search and job readiness advice, and a range of other services to help participants integrate into their community.

• Conduct housing needs assessments of Bridge residents to connect them to appropriate services.
• Assess housing barriers to determine service needs and develop Individualized Service Plans to guide participants toward long-term permanent housing and self-sufficiency.
• Provide case management support and plans to assist a caseload of 30 participants in achieving strengths-based and solution-focused goals.
• Enable program participants to identify various life skills and develop an effective referral and service network in the residents’ communities to ensure on-going success in achieving goals and to ensure that they are housed properly.
• Maintain individual client files, including monthly logs and outcome reports, to document all aspects of case management, assessments, and achievements for participants.
• Assist youth with locating substance abuse, mental health, and other healthcare providers in the community, as based on continuing needs assessment.
• Collect and report program data, including but not limited to, data required for Bridge’s case management system, Homeless Management Information System, and funders’ required data.
• Maintain program records and prepare and submit monthly program updates.
• Ensure that all activities, services, and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients. We are seeking compassionate case managers.
• Participate in weekly and quarterly program and staff meetings.

Please Note:

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to give the Case Manager a general sense of the responsibilities and expectations of the position. As the nature of the business demands change, so too may the essential functions of the position. The candidate who accepts this role is expected to be flexible to meet the changing demands.

It takes a special person to serve…