Stabilization Case Manager

Description

The Housing Stabilization Case Manager is responsible for the coordination and delivery of quality direct case management services to residents who have recently moved out of shelter into permanent housing. Stabilization case management services are provided for 24 months after a family exits shelter into housing. The Housing Stabilization Case Manager reports to the Program Director or their designee for support and supervision.

The position works closely with the other Case Managers.

Location: Portis Family Home is a residential shelter for homeless and very low-income women and their children. The program can accommodate up to eight families who are addressing substance use disorders. Many of our residents have also experienced domestic violence and are living with other chronic health conditions such as HIV/AIDS. The program provides intensive housing and vocational case management and recovery support services as the resident families transition to more independent and permanent housing settings.

Essential Functions:

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence, including maintaining professional ethics, boundaries and client confidentiality.
• Ensure that policies and procedures of the programs are followed.
• Implement best practices in compliance with Victory Programs’ Philosophy of Care and our Housing First philosophy.
• Identify housing options; communicate with landlords; view units with clients.
• Assist clients in locating units in which they’ll use the Rapid Re-Housing rental assistance to cover a portion of the rent.
• Support clients with lease-up, move-in, and access to household basics including furniture, cleaning supplies and food.
• Work collaboratively with others as part of a support team, including recovery home, detox, and other substance use treatment and recovery counselors, medical providers, homelessness services providers and other supportive services providers.
• Obtain signed consent to support and empower clients with the coordination of referrals and housing search, services that may include direct advocacy and support to coordinate with other aspects of the client’s needs.
• Identify housing supports necessary to maintain housing during rapid re-housing assistance period, including access to utilities, timely rent payments, tenancy responsibilities, and eviction prevention.
• Identify and provide support related to obtaining and maintaining housing beyond the period of rapid re-housing assistance, including income maximization, connections to job training and job search assistance, access to benefits, and additional housing search as needed.
• Meet with clients where they are: in substance use programs, where they are housed and in the community as needed, providing weekly case management unless otherwise noted.
• Accompany clients to resource-related appointments, appeals, and following up on submitted client applications.
• Using a client-centered approach, document individualized plans for clients for support services coordination. Goals need to be achievable, concrete, measurable and time limited.
• Continue to assess and provide referrals and other community-based recovery, health, nutritional and other support services for individuals receiving stabilization services.
• Promote access to and participation in the community and neighborhood, including the gathering and distributing information regarding community meetings, events, and resources.
• Develop a wide-ranging resource network for people with substance use disorder in the Boston area.
• Provide coordination, linkage and follow-up with existing service programs to maximize access to services.
• Maintain timely and accurate records of all client work, completing all program required assessments and…