Senior AI Engineer

About the Role

We're hiring a Senior AI Engineer to join the team here in Boston. This is an opportunity to have a significant impact on the product. Come help us scale to the next level!

You will have the opportunity to make a huge impact on a small yet growing team and culture. In this role, you will work directly on a cross-functional engineering team, reporting to the VP of Engineering.

• Build AI Agent and Chat Capabilities – Develop AI-powered assistants using cutting‑edge technologies and tooling that help our customers run their small businesses

• Deploy & Scale AI Features – Build infrastructure and pipelines to support real‑time AI interactions in a production environment

• Experiment & Iterate – Prototype new AI applications, evaluate their performance, and continuously refine them based on user feedback

• Partner with engineering and product leaders – Contribute strategically and play a key role in the product development process

• 5+ years of experience in AI, ML, or NLP‑related engineering roles

• Proficiency in Python, with preferred experience in Django, React, and PostgreSQL

• Real-world experience with Retrieval Augmented Generation (RAG) and similar practices, including vector embeddings and vector databases

• Hands‑on experience with OpenAI and Anthropic APIs

• Familiarity with LLMs and NLP techniques, including prompt engineering, fine‑tuning, and evaluation

• Experience with coded agentic frameworks such as Pydantic AI, Lang Chain/Lang Graph, or similar

• Experience with end‑to‑end MLOps practices: monitoring, deployment, and evaluation

• Experience deploying AI‑powered applications in production environments (e.g., cloud‑based APIs, real‑time processing)

• Experience working on an empowered team with Product and Design as equal counterparts

• Experience in an Agile Scrum environment

• Sharp problem‑solving instincts, especially in fast‑moving, ambiguous situations

• Confidence to make decisions with best‑available rather than perfect information

• A drive to understand why your systems behave the way they do, not just that they work, but how

• Excellent written and verbal communication skills

• A team‑first mentality and a love of learning

• Low ego, high energy

• Full Medical, Dental, and Vision Health Coverage

• Computer and workspace enhancements

• 401(k) plan (non‑matching)

• Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year

• Company‑paid Wellhub membership for fitness and wellness

• Dinner covered with Uber Eats + a stocked kitchen to keep you fuele

• Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros

Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.