Senior Software Engineer- Reach

Job Title

Senior Staff Software Engineer - Reach (Position )

Location:

Boston, MA

As a Senior Staff Software Engineer, you will serve as a senior technical leader responsible for architecting, building, and operating scalable AWS applications with a strong focus on quality, reliability, and long‑term maintainability. You will assist in the architecture and development of a platform‑wide SEO and Generative Engine Optimization (GEO) scoring system that spans health system websites, provider profiles, location pages, and all structured content surfaces—giving clients measurable visibility into their organic and AI‑mediated search performance.

On the reputation side, you'll engineer integrations that unify first‑party review data from sources like Press Ganey, NRC, and Qualtrics directly into the consumer search experience, while also building the data pipelines needed to distribute validated provider ratings to health plan partners. Across both work streams, you'll own the technical foundation for how quality and visibility information is structured, scored, and presented—turning disparate data sources into a coherent, differentiated value proposition for clients.

You will shape technical strategy across application development and site reliability practices, ensuring our systems are observable, resilient, cost‑efficient, and built to scale. This role requires balancing hands‑on engineering with strategic influence, making architectural decisions, modernizing legacy systems, improving CI/CD pipelines, and raising engineering standards across teams. You will operate with a strong “quality‑first” mindset, driving test coverage, contract testing, clean code principles, and shift‑left testing practices.

You will champion observability and production excellence, ensuring today’s features are built with tomorrow’s scale in mind. Your time will be split between strategic planning and hands‑on execution: writing code, guiding architectural decisions, mentoring engineers, and partnering cross‑functionally to translate business needs into durable technical solutions. This role is ideal for someone who thrives in complex environments, wears multiple hats when needed, and raises the bar for engineering excellence across teams.

• Design, develop, and maintain scalable, secure, and well‑tested applications and complementary frontend technologies.
• Lead architecture and modernization efforts across monolith and microservice‑based systems.
• Drive high standards for clean code, automated testing (unit, integration, contract, BDD), and documentation.
• Own services end‑to‑end with a Dev Ops mindset, including CI/CD, monitoring, logging, and production support.
• Improve system reliability through observability, performance tuning, instrumentation, and proactive monitoring.
• Lead root‑cause analysis and post‑incident reviews, driving long‑term systemic improvements.
• Define and evolve best practices around microservices, cloud architecture, and service scalability.
• Partner with Dev Ops and SRE to improve Kubernetes‑based deployments and cloud infrastructure practices.
• Contribute to shared tooling, internal libraries, and developer productivity improvements.
• Serve as a senior technical decision‑maker, resolving complex architectural challenges across multiple domains.
• Influence cross‑team standards to create consistency and reduce friction across the engineering organization.
• Mentor engineers and elevate the organization’s engineering maturity through coaching and example.

• Strong expertise in relational databases (SQL), data modeling, and performance optimization.
• Demonstrated experience building and operating microservices architectures.
• Deep experience with CI/CD pipelines, automated testing strategies, and deployment automation.
• Strong commitment to high test coverage and shift‑left quality practices.
• Experience with observability tools (monitoring, logging, tracing, alerting) and building highly observable systems.
• Experience operating systems in cloud environments (AWS preferred).
• Experience with containerization and Kubernetes‑based deployments preferred.
• Strong…