Principal Technical Consultant

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Ask yourself if you want to combine your passion for technology with your penchant for strategic problem‑solving. Appian Customer Success is obsessed with great customer outcomes, delivering mission‑critical business impact fast. As a member of the Customer Success team you’ll have the support and growth needed to strengthen and evolve your skills within the consulting field.

We are seeking a Principal Technical Consultant to join our Customer Success team. In this role you will engage with our customers post‑sales to develop software solutions on the Appian platform, helping companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life‑cycle—defining, designing, developing, and implementing custom software and AI solutions using Appian’s platform for our commercial clients.

You’ll work within an agile environment to understand our clients’ business processes and technical needs, launch new relational data models in production, develop APIs to integrate with multiple systems, partner with Appian Architects and Technical Delivery Managers, and lead/mentor consultants through fast‑paced software implementations. You will also brainstorm AI use cases and implement Appian’s AI tools, applying retrieval‑augmented generation (RAG), agentic workflows, prompt engineering, and the latest generative models to transform how customers run their organizations.

Collaboration with clients’ technical teams and business users will be continual throughout development, driving adoption by empowering clients to become self‑sufficient with building process applications on their own.

• Passion for mentoring/developing others and experience leading teams through post‑sale software implementation
• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems
• History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, and sprints)
• Basic understanding of object‑oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc.)
• Knowledge of software testing practices (test‑driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred

• 7+ years of experience with hands‑on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

The base salary for this role is between $100,000-$225,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer.

A discretionary bonus may be awarded in recognition of individual and company performance.

Appian provides generous benefits including a 401(k) plan with company match,…