Safety Supervisor - Hyde Park, MA

Job Description

The Road Supervisor will report to the Assist Safety Managers/Safety Manager and is responsible for actively facilitating communications between the field operations team to ensure the service is running efficiently.

• Ensures that operator activities are in compliance with company requirements for safe bus operations including compliance with corporate safety training processes and practices.
• Responds to vehicle accidents and incidents, including travel to and from accident locations as operationally required; provides on-scene and post-incident support to operators; completes required accident and incident documentation; and coordinates notification and communication with internal departments and third‑party insurance vendors when needed, in accordance with Company and FTA requirements.
• Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints/incidents, bus and/or worker safety, location issues, accidents), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future.
• Ensures a positive work environment for operators by providing coaching, mentoring and non‑safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service.
• Monitors on‑time performance.
• Prepares and submits required reports in a timely manner, to applicable vendors, agencies and teams.
• Supervises compliance with Company policies and/or processes by action and speech; discusses any breach of policy and procedure noted with Safety and Operations teams.
• Evaluates the performance of all driver personnel on a regular basis according to company policy.
• Other duties as assigned.

• Ability to multitask and pay extreme attention to detail.
• Self‑motivated with the ability to prioritize and problem solve.
• Knowledge of Google applications with intermediate to advanced Sheet skills.
• Outstanding interpersonal and communication skills.
• Excellent customer service skills.
• Able to lift up to 50 pounds, climb stairs, and be on your feet for an extended period.
• Additional skills and physical demands may apply.

• Must have open availability – flexible schedule.

• Commercial Driver’s License with Passenger Endorsement.
• Minimum of 5+ years of experience in Operations Management with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience.
• Experience in public or private alternative transportation demand management (TDM).
• Knowledge of DMV policies and procedures.

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits.

Financial Health

• Competitive compensation packages.
• 401(k) with 4% employer match.
• Financial Wellness Tool.
• Commuter Benefits.

Emotional Health

• Employee Assistance Program (EAP).
• PTO for part‑time and full‑time positions.
• Paid holidays.
• Pet & Legal Insurance.

Personal Development

• On‑the‑job training and skills development.
• Internal transfer opportunities for career growth.
• Benefits vary by location.

WeDrive

U is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice.

We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.