SkyCap

BOS-US2
200 Terminal B
East Boston, MA 02128, USA

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over
300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

The Skycap is responsible for assisting airline passengers with curbside and terminal baggage services while providing exceptional customer service. This role supports travelers by handling luggage, assisting with check‑in processes, and offering directions or assistance throughout the airport experience in a professional and courteous manner.

• Assist passengers with loading, unloading, and transporting baggage at curb side and terminal areas
• Provide curb side check‑in assistance, including baggage tagging and ticket verification when applicable
• Escort passengers to airline counters, gates, or designated airport locations as needed
• Assist elderly passengers, individuals with disabilities, families, and travelers requiring additional support
• Maintain accurate handling and tracking of passenger baggage to ensure proper routing
• Operate baggage carts and related equipment safely and efficiently
• Provide airport directions, flight information assistance, and general customer support
• Ensure compliance with airline policies, airport procedures, and TSA regulations
• Maintain a professional appearance and deliver excellent customer service at all times
• Monitor curb side and passenger service areas for safety, cleanliness, and operational concerns
• Communicate effectively with airline staff, baggage teams, and supervisors
• Support operations during peak travel periods, delays, and irregular operations
• Perform other duties as requested

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.

As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

• High school diploma or GED
• Must be 18 years of age or older
• Strong communication and interpersonal skills
• Ability to work in a fast‑paced, customer‑focused environment
• Ability to lift, push, and pull heavy baggage regularly
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime
• Ability to work outdoors in varying weather conditions
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Previous customer service, hospitality, airport, or baggage handling experience
• Airport curb side, terminal, and baggage service areas
• Exposure to outdoor weather conditions and high passenger traffic
• Fast‑paced environment with frequent passenger interaction
• Requires standing, walking, lifting, and transporting baggage throughout shifts
• Ability to lift, push, and pull up to 70 pounds regularly
• Ability to stand and walk for extended periods
• Ability to bend, stoop, and maneuver baggage carts safely
• Ability to work indoors and outdoors in varying weather conditions
• Must be able to take verbal directions in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre‑employment and random drug tests
• Must pass a pre‑employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives
• Treat all information as confidential

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.