Wheelchair Agents​/Coordinators​/Bag Handlers - Boston Logan International Airport- Part Time

$19.00 - $19.75 / hour. In addition, this position is eligible for a $5 per month paid cellular phone allowance.

Weekly hours will average 20–28 hours per week. Availability must include weekends and holidays.

Benefits for Part-Time Hires:
Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime.

• Responsible for transporting arriving and departing wheelchair passengers to terminal gates and other areas across the airport.
• Assist passengers with transport of luggage.
• Conduct daily inspections of wheelchairs for necessary repairs and maintenance.
• Ensure completion of required wheelchair or incident reports.
• Follow proper safety requirements when transporting and assisting passengers in and out of wheelchair.
• Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
• Follow airport security regulations; display required security badge.
• Assist with luggage carts as needed.
• Additional duties as assigned by management.

• Coordinate and schedule wheelchair transportation requests for passengers.
• Ensure timely arrival and departure of Wheelchair Agents for scheduled requests.
• Assign wheelchair requests through software to Wheelchair Agents.
• Ensure enough wheelchairs are staged beforehand for arriving and/or departing flights.
• Ensure Wheelchair Agents are equipped with all necessary information, including client-specific needs.
• Monitor Wheelchair Agents status and communicate any delays or changes to passengers.
• Communicate with Wheelchair Agents regarding assignments.
• Report of any damaged wheelchairs to management at beginning, during and end of shift.
• Communicate to management on any operational changes (e.g., flight delays, ticket counter changes).
• Ensure that all Wheelchairs are compliant with safety regulations.
• Adhere to state, federal, and company regulations regarding accessibility and safety.
• Monitor that Wheelchair Agents follow the proper procedures for loading, unloading, and securing passengers in wheelchairs.
• Additional duties as assigned by management.

• Proactively remove and organize arriving baggage from baggage claim carousel.
• Lifts and transports bags, boxes, oversize luggage and pet kennels weighing up to 75 lbs.
• Report issues that could lead to disruption of services, safety concerns or damage to property.
• Comply with all applicable policies & regulations of Client, JSM and Subcontractor.
• Report damaged, unclaimed or missing items to management.
• Transport carts from high return areas to high rental areas to ensure that carts are always available to customers.
• Perform routine maintenance and cleaning of carts and cart management units.
• Provide courteous service in assisting and greeting customers.
• Maintain communication and cooperation with co‑workers, and facility management.
• Additional duties assigned by management.

• Friendly, compassionate, and attentive to the needs of passengers.
• Ability to communicate clearly, respectfully and professionally with passengers and other staff members.
• Strong teamwork and coordination abilities.
• Maintain a positive attitude and professionalism in high‑pressure situations.
• Able to assess and monitor passengers’ comfort and safety during transport.
• Capable of identifying any potential safety issues with the wheelchair.
• Ability to handle difficult or emergency situations with calm and professionalism.
• Managing one’s own time.
• Technologically adept and receptive to learn computer‑based reporting tools.
• Maintains an enthusiastic and positive “Can Do” attitude, that fosters teamwork and unity.
• Capable of focusing on the “Big Picture” rather than immediate short‑term effects.
• Ability to apply the appropriate level of workplace flexibility.
• High degree of integrity and self‑discipline.
• Good problem‑solving and conflict‑resolution skills.
• Strong organizational and multitasking skills.
• Proficiency with dispatch software a plus.

• Able to lift up to 75 lbs and push wheelchair passenger weighing up to 300 lbs.
• Skilled in navigating wheelchairs over various surfaces, including inclines, and in crowded or confined spaces.
• Ability to transfer wheelchair passengers to and from airplane seat.
• Computer and Smart Phone proficient.
• Capable of standing for extended periods.
• Must be at least 18 years of age.
• Excellent customer service and verbal communication skills.
• Ability to complete all required training including airport compliance.

• Ability to obtain an airport badge required.

• Lift and carry 75 lbs.
• Push/Pull 75 – 300 pounds.
• Walk and stand for duration of shift.
• Work in seasonal weather conditions out of doors.

Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.