Wheelchair Supervisor - Boston Logan International Airport - Part Time

Wheelchair Supervisor
- Boston Logan International Airport
- Part Time

Wheelchair Supervisor
- Boston Logan International Airport
- Part Time

$20 - $21 / hour

In addition, this position is eligible for $5 a month paid for monthly cellular phone allowance.

Weekly hours will average 20 – 30 hours a week (Availability must include weekends and holidays)

Benefits for Part-Time Hires

Smarte Carte Inc. offers for part-time employees Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime.

Company Background

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate.

Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

Basic Function

The Airport Wheelchair Supervisor oversees the daily operations of the airport's wheelchair assistance program. This role is responsible for supervising the staff who assist passengers with mobility challenges, ensuring the timely and efficient provision of wheelchair services. The supervisor ensures that all staff are properly trained, safety protocols are followed, and customer satisfaction is prioritized. The position also involves coordinating with other departments to maintain a seamless travel experience for passengers with disabilities.

Key Responsibilities

• Staff Supervision and Training:
• Supervise, manage, and motivate a team of wheelchair assistance staff, including agents and coordinators.
• Ensure all staff members are trained in providing courteous, efficient, and safe wheelchair assistance.
• Oversee staff performance and conduct regular evaluations to ensure high service standards.
• Monitor staffing levels to ensure adequate coverage, especially during peak travel times.
• Ensure compliance with company policies, airport regulations, and safety standards.
• Service Coordination:
• Coordinate the delivery of wheelchair assistance services for passengers at various points in the airport, including check-in counters, security, gates, baggage claim, and boarding.
• Ensure timely and accurate delivery of services to passengers with mobility impairments, including those with additional medical needs or specific requests.
• Communicate with airlines, ground staff, and other airport departments to align services and ensure smooth operations.
• Passenger Assistance and Customer Service:
• Ensure a high level of customer service, ensuring passengers with mobility needs feel comfortable, safe, and valued during their airport experience.
• Resolve any complaints or issues regarding wheelchair services, working to ensure passenger satisfaction.
• Operational Oversight:
• Manage the scheduling and allocation of wheelchairs, agents, and equipment to ensure no passenger is left waiting unnecessarily.
• Monitor and track wheelchair inventory to ensure availability and report any damage or need for replacement to management.
• Ensure proper handling of wheelchairs and other mobility devices in accordance with airport procedures.
• Safety and Compliance:
• Maintain knowledge of relevant safety procedures and guidelines, ensuring that wheelchair assistance operations comply with airport regulations, local laws, and international accessibility standards.
• Ensure all staff adhere to safety practices while assisting passengers, particularly during boarding, deplaning, and transfer processes.
• Assist with emergency evacuation procedures for passengers with special needs, as required.
• Reporting and Record-Keeping:
• Maintain records of service requests, staff assignments, and operational performance.
• Generate reports on the quality of wheelchair services, including wait times, passenger feedback, and any operational issues.
• Provide recommendations to management for improving wheelchair service efficiency and passenger satisfaction.
• Collaboration and Communication:
• Work closely with airline staff, ground crews, and other departments to facilitate smooth transitions for passengers…