ServiceNow FSM Technical Architect
Listed on 2026-07-01
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IT/Tech
IT Consultant
Service Now Field Service Management Architect
Lead the architecture, design, and implementation of Service Now Field Service Management (FSM) solutions.
Gather and analyze business requirements to define functional and technical solutions for FSM.
Provide technical leadership and mentorship to Service Now developers and FSM consultants.
Design complex workflows, dispatch rules, scheduling logic, and mobile experiences for field technicians.
Experience with integration frameworks (REST, SOAP, APIs) to connect Service Now with other third part applications.
Develop high-level design documents, data models, and system integration strategies.
Optimize dispatching, routing, inventory management, and work order processes.
Ensure Service Now platform best practices, security guidelines, and performance standards are met.
Participate in pre-sales activities (if required) by providing solutioning expertise and client presentations.
Conduct workshops and demos to clients and project teams.
Stay updated with new Service Now FSM capabilities and guide clients on platform roadmap and innovation.
Required Skills &
Certifications:
8+ years of Service Now platform experience, including 3+ years specifically in Field Service Management.
Strong hands-on experience with FSM configuration, Dispatch Dispatch, Agent Mobile App, Work Order Management, Field Operations and Field Technician workflows.
Deep understanding of territory planning, agent assignment rules, optimization, and asset management in FSM.
Knowledge of Service Now Custom App development (App Engine), if extensions are needed.
Understanding of FSM industry use cases (e.g., utilities, telecom, healthcare).
Excellent communication and documentation skills.
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