ServiceNow Platform Engineer

Dev Ops Team Member

Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient.

When you step into a career with AT&T, you won't just imagine the future, you'll create it.

What you'll do:

AT&T is seeking an IT professional to join a Dev Ops team managing multiple Government Community Cloud Service Now implementations. Deliver a stable and performant platform supporting dozens of scoped applications. This career step requires expert level experience and is a hands-on function that ultimately results in the delivery of company wide services using Service Now. Specific duties include:

• Create and modify catalog items, portals, workflows, flow designer, and other Service Now development functions.
• Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, web services, APIs, and related transform mappings.
• Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others.
• Triage and support issues from users on the Service Now platform and related applications and modules.
• Document and annotate scripts, process flows, update sets, and other workflows associated with Service Now development.

Additional

Roles and Responsibilities:

Elaborate the design and interfaces for specific components including:
Define subsystems and their interfaces, allocate responsibilities to subsystems, understand solution deployment, and communicate requirements for interactions with solution context;
Align development teams to a shared technical direction and partners with those teams in elaborating the Solution and its interfaces;
Validate technology assumptions, evaluate implementation alternatives;
Establish critical NFRs at the solution level, participate in the definition of others. Create and enable the Continuous Delivery Pipeline including:
Participate in planning, definition, and high-level design of the system solution and explore alternatives;
Develop the Architectural Runway in support of new business Features and Capabilities;
Work with portfolio stakeholders, Solution and Enterprise Architects, to develop, analyze, split, and realize the implementation of enablers;
Participate in project planning, system and solution demos, retrospective workshops;
Understand technical characteristics of and assist with architectural integration of external components, systems, and platforms.

What you'll need:

• 3-5 years of hands-on Service Now administration and implementation experience focused on platform and MID server administration and management.
• Service Now Certified System Admin  certification required.
• Deep working knowledge of most or all of the following: CMDB, CSDM, ATF, Integration Hub ETL, RTE, Flow Designer, ITOM (especially Discovery & Service Mapping), ITSM, and ITIL
• Admin experience on current Linux (Red Hat/CentOS or Ubuntu) or Windows server platforms and will write and maintain shell scripts appropriate to the platform (e.g. Bash, Power Shell, .bat).
• Hands-on experience with and demonstrated proficiency in JavaScript, Angular JS, or other related languages and libraries, Python, Power Shell, integrations with web services (SOAP and REST), and comfortable with API usage.
• Hands-on experience with relational databases and demonstrated proficiency in writing SQL and managing relational databases (SQL, MySQL and Oracle)
• Hands-on experience with and demonstrated proficiency in UNIX shell scripting, Java Script, HTML, XML, AJAX, and python
• Familiarity with concepts related to CMDB, asset discovery, and integration with other external modules
• Implemented integrations with 3rd party tools using web services, microservices, SOAP, email, MID, or related technologies

Preferred

• Service Now certified application developer
• Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math;
  Developer nanodegree; or equivalent experience.

Location:

Bothell, Washington, Dallas, Texas