Manager, Applications Support - Fault Management

Manager, Applications Support - Fault Management

Visa Candidates Welcome

• Have the ability to apply solid trouble-shooting concepts to discover and/or fix any issue that may impact or impede the ability to deliver system stability in a timely manner.

• Manager, Application Support will provide guidance, leadership and expertise to team members and participate in performing procedures focusing on complex judgmental and/or specialized issues.

Qualifications

• 5-7 years experience required in IT or related field.
• 2-5 years of management/lead experience required in IT or related field.
• Bachelor's Degree required.
• 10+ years experience in lieu of a Bachelor's Degree.
• 4+ years of management/lead in lieu of a Bachelor's Degree.
• Strong leadership skills, with an ability to lead and motivate a staff in a growing, flexible environment, utilizing diversity in approach and methodologies.
• Experienced manager with proven ability to lead in a diverse market.
• Minimum of 7 years work experience that includes leadership/management.
• Project management experience.
• No less than three years' experience with relationship building.
• 3+ years' experience in middleware technologies such as Tibco/ Oracle Fusion.
• 3+ years' experience in Oracle Weblogic.
• Coaching, mentoring, goal building and goal setting experience.
• 5+ years Telecommunication experience, preferably wireless.
• 5+ years of experience with operational principles and operational processes required.
• 5+ years managing software code fixes required.
• Experience managing and working with vendors, customers, and internal resources.
• 5+ years' experience managing IT support required.
• Strong communication skills, both written and verbal.
• 5+ years' experience coordinating development efforts with various stakeholders, including business analysts, project managers, development, customers, and vendors.
• 3+ years Business/functional Analysis.
• 3+ years testing.
• Experience working directly with business partners on operational issues and communicating effectively to senior management as well as a large number of geographically dispersed customers.

Responsibilities

• Leading, managing, and coordinating activities of personnel.
• Reporting, monitoring and resolving operational issues.
• Oversee operations to ensure reliability, timeliness, and productivity. Develop and implement and execute strategic processes.
• Identify key risks in development cycles and in resource allocation. Implement and maintain a project management solution.
• Maintains a working environment that promotes productivity, responsiveness, high staff morale, motivation and excellence.
• Provide 24/7-hour support as required.

Candidate Details

• 5+ to 7 years experience
• Management Experience Required
  - Yes
• Minimum Education
  - Bachelor's Degree

Additional Information

All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc