Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Schedule:

Monday
- Friday 10:00AM - 7:00

PM

Location:

10105 Banburry Ave, Las Vegas, NV 89134

Primary Responsibilities:

Provide exceptional service to all customers

Greets patients as they arrive and manages wait time Complete check-in and check-out tasks to include insurance verification and copy required documents

Collects co-payments and issues receipts

Processes walk-in patients and visitors

Answers phones and schedules appointments as necessary, verifying correct visit type and primary care provider

Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed

Manages medical records (maintains, files/scans, prepares for schedule)
Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.

Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted

Work with back-office staff to ensure smooth patient flow Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary

Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas

Establish and maintain effective working relationships with patients, employees, and the public

Performs all other related duties as assigned

What are the reasons to consider working for United Health Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED 1+ years of customer service experience with strong communication skills in person1+ years of Microsoft Office experience

Preferred Qualifications:

1+ years of experience in a medical office or medical environment1+ years of experience with data entry

Previous experience with medical insuranceICD 10 and CPT coding experience

Prior experience with…