Imaging Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are looking for a Patient Care Coordinator in our Las Vegas, NV Office. A Patient Care Coordinator works cooperatively with all members of the care team and supports the vision of the Positive Patient Experience (PPE), answers phones, responds appropriately and routes calls as needed, responds appropriately and timely to patients request regarding appointments or exams, reviews referrals/orders for appropriateness and scan, create, protocol, tasking, and scheduling.  

Schedule appointments telephonically, inbound, and outbound, schedules appointments according to scheduling guidelines, policy and procedures, department productivity and quality standards and resolve routine to moderately complex issues, refers to supervisor when appropriate.

Schedule:

Monday-Friday, 8am-4:30pm PST.

Location:

2300 West Charleston Blvd., Las Vegas, NV.

Primary Responsibilities:

Greet all external and internal customers in a courteous manner

Check in patients, collect insurance information and patient paperwork as needed

Confirming patient eligibility and benefits

Make, verify and schedule appointments, including updating demographics

Collect patient co-pays and co-insurance amounts due. Reconcile daily collections

Assist with incoming calls, logging into call queue

Check out duties including scheduling return visits, scheduling an obtaining authorization for outpatient special procedures/appointments, initiate referrals to outgoing specialists

Accessing and utilizing third party portals for referrals, authorization, Prescription Monitoring Program, HIE, etc.

Daily completion of tasks and email communications

Scan and attach patient medical records and documents

Assists co-workers and team members with duties when requested or assigned, to include but not limited to, floating to other areas

What are the reasons to consider working for United Health Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED 2+ years of customer service experience

Preferred Qualifications:

2+ years of experience in a healthcare environment setting2+ years of experience utilizing process-related tools such as electronic referral and medical record systems

Understanding of insurance programs and basic managed care…