CASE Building & Event Coordinator

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Job Summary

The Enrollment Management division at CU Boulder welcomes applications for the CASE Building & Event Coordinator position! This role supports the daily functioning of the CASE building (Center for Academic Success & Engagement) and contributes to a welcoming, organized, and guest centered environment for all visitors, including prospective students and families, school groups, campus partners, building tenants, and community members. This position manages front line communication through the CASE Services inbox, coordinates select space reservations, and provides operational support for evening and weekend events.

This role is 100% in person and not offered a hybrid option. The individual in this role will support Visitor Experience & CASE event communication and bookings and will be responsible for supervising set-up, tear-down, and the clean-up from large-scale events to small meetings events. This position collaboratively supports student staff training and two information desk operations in the CASE building.

While not the primary supervisor of student employees, the coordinator serves as the Manager-On-Duty supporting student staff during evening or weekend hours. Due to the volume of requests and visitors within CASE and details surrounding events, the person in this role must be diligent, communicative, and able to manage multiple projects at once. A proven ability to connect with people and work both collaboratively and independently in a team-focused and client-focused environment is needed.

As this position covers nontraditional hours, little to no supervision is provided when working evenings/weekends; this individual must be able to make critical decisions based upon previous trainings that are aligned with our mission and values. The person in this role will need to bring strong organizational skills, attention to detail, and a growth-minded, solution focused approach to daily operations.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

As one of only 35 U.S. public research institutions in the Association of American Universities (AAU), CU Boulder is about realizing the positive impacts of new knowledge.

From offering dozens of exciting programs in a range of academic fields, to serving as one of the world's most dynamic research and innovation hubs, to working closely through hundreds of public outreach efforts with communities across Colorado and the world, we take pride in helping our students, faculty, staff, and partners turn new insights into productive outcomes that change lives.

What Your

Key Responsibilities Will Be

CASE Building Coordination

* Serve as the primary manager of the CASE Services inbox, responding to inquiries with clarity, professionalism, and strong customer service.

* Provide timely and accurate information regarding building policies, event logistics, space availability, and visitor questions.

* Assist with CASE space reservations by reviewing requests, confirming details, and coordinating with the Assistant Director on approvals and availability.

* Coordinate communication with campus partners, responsible party, and CASE tenants to ensure alignment and clarity.

* Track patterns, common inquiries, and communication needs to support continuous improvement.

* Monitor daily space usage and support readiness for meetings, programs, and special events.

* Collaborate with facilities, custodial teams, and responsible parties to ensure rooms are clean, prepared, and restored after use.

* Work independently in CASE in the evenings and occasional weekends to support student staff, events, and facilities during events as the Manager on Duty.

* Partner with event leads, presenters, student ambassadors/assistants, and building partners to ensure smooth execution and guest satisfaction.

* Monitors use of CASE building for issues with capacity, appropriate use of space, adherence to the rules of use, and positive guest experience.

* Monitor non-academic use of classrooms for food, appropriate use, and student organization utilization.

* Troubleshoot challenges or last-minute adjustments with a calm, solution focused approach.

* Respond to health, safety, or security concerns within CASE in a safe and timely manner and make decisions on what may need to be escalated to facilities management or emergency services.

* Utilize CCURE to secure the building after events as needed.

* Partner with the Environmental Center and Property Services to sustainably manage lost and found inventory and furniture surplus removal.

* Knowledge of and ability to share CU Boulder and CASE policies and procedures.

* Ability and confidence to make quick decisions without being able…