CASE Building & Event Coordinator

Job Summary

The Enrollment Management division at CU Boulder welcomes applications for the CASE Building & Event Coordinator position! This role supports the daily functioning of the CASE building (Center for Academic Success & Engagement) and contributes to a welcoming, organized, and guest‑centered environment for all visitors, including prospective students and families, school groups, campus partners, building tenants, and community members.

This position is 100% in person and does not offer a hybrid option. The coordinator manages front‑line communication through the CASE Services inbox, coordinates select space reservations, and provides operational support for evening and weekend events.

The coordinator supports Visitor Experience & CASE event communication and bookings, supervises set‑up, tear‑down, and clean‑up from large‑scale events to small meetings, trains student staff, and manages two information desk operations in the CASE building. While not the primary supervisor of student employees, the coordinator serves as the Manager‑On‑Duty supporting student staff during evening or weekend hours. The role requires strong organizational skills, attention to detail, and a growth‑mindset approach to daily operations.

CU Boulder is one of only 35 U.S. public research institutions in the Association of American Universities (AAU), offering a dynamic research and innovation hub with extensive public outreach efforts. We take pride in helping students, faculty, staff, and partners turn new insights into productive outcomes that change lives.

• Serve as the primary manager of the CASE Services inbox, responding to inquiries with clarity and strong customer service.
• Provide timely and accurate information regarding building policies, event logistics, space availability, and visitor questions.
• Assist with CASE space reservations, reviewing requests, confirming details, and coordinating with the Assistant Director for approvals and availability.
• Coordinate communication with campus partners, responsible parties, and CASE tenants to ensure alignment and clarity.
• Track patterns, common inquiries, and communication needs to support continuous improvement.
• Monitor daily space usage and support readiness for meetings, programs, and special events.
• Collaborate with facilities, custodial teams, and responsible parties to ensure rooms are clean, prepared, and restored after use.
• Work independently in CASE during evenings and occasional weekends to support student staff, events, and facilities as the Manager on Duty.
• Partner with event leads, presenters, student ambassadors/assistants, and building partners to ensure smooth execution and guest satisfaction.
• Monitor use of the CASE building for issues with capacity, appropriate use of space, adherence to the rules of use, and positive guest experience.
• Monitor non‑academic use of classrooms for food, appropriate use, and student organization utilization.
• Troubleshoot challenges or last‑minute adjustments with a calm, solution‑focused approach.
• Respond to health, safety, or security concerns within CASE in a safe and timely manner and make decisions on what may need to be escalated to facilities management or emergency services.
• Utilize CCURE to secure the building after events as needed.
• Partner with the Environmental Center and Property Services to sustainably manage lost and found inventory and furniture surplus removal.
• Knowledge of and ability to share CU Boulder and CASE policies and procedures.
• Make quick decisions without consulting a supervisor.

• Ensure accurate documentation of reservation needs such as room setups, technology requirements, catering, accessibility considerations, and event guidelines.
• Store all event booking documentation in the department SharePoint (e.g., catering orders, Event Management Forms, contracts, reservation details, etc.).
• Act as liaison with the University Memorial Center to assist with bookings/reservations for on‑campus events; submit UMC room set‑ups, catering orders, and verify accuracy.
• Manage bookings/reservations for all campus venues not centrally booked through…