Administrative Assistant

Job Summary

The Disability Services (DS) & Student Testing Center (STC) is encouraging applications for the Administrative Assistant position. The Administrative Assistant provides comprehensive administrative support to Disability Services (DS) & Student Testing Center (STC). This role involves answering phones, scheduling appointments, assisting students in person and electronically, managing student records in the data system, and supporting various front‑office operations.

As a key staff contributor, the Administrative Assistant delivers direct services to students, faculty, and staff, fostering a collaborative approach across the department, division, and university community. This position also promotes disability awareness, provides technical and educational assistance, and advises on universal design for learning principles to ensure effective accommodations and equal access for students with disabilities.

Success in this role requires a high degree of confidentiality, autonomy, discretion, adaptability, strong communication skills, and the ability to prioritize tasks in a fast‑paced environment. A strong commitment to student support, problem‑solving, and customer service is essential.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

The work in Student Life supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills, and find help if they need it. Many departments provide involvement opportunities, educational resources, and support services to help students find their community and build lifelong skills. Student Life also offers comprehensive Health & Well‑being services, providing medical care, mental health support and wellness programs to help students thrive physically and emotionally.

Student Life also has shared-services departments that support the work and staff of our student‑facing areas, including areas like center for assessment, insight and research, business services, finance, employee experience, communication and marketing and technology solutions.

With over 1,100 staff members in the Division, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.

Disability Services is dedicated to providing students with disabilities an equal opportunity to participate in university programs, courses, and activities through reasonable accommodations and services. Our office is here to support students, staff, and faculty with accommodation requests, implementation, guidance, and general information.

• Serve as the primary point of contact for DS & STC, providing a welcoming, inclusive, and supportive environment.
• Answer phone calls, direct inquiries, schedule appointments, and update staff calendars.
• Greet and check in students, parents, faculty, and staff, ensuring high‑quality, confidential customer service.
• Inform students about DS/STC services, assist with scheduling, and respond to inquiries.
• Monitor voicemails and follow up with appropriate responses.
• De‑escalate tense or confrontational situations through active listening and effective communication.
• Collaborate with DS/STC staff to support workflow and assist Access/Testing Coordinators.
• Provide scheduling assistance to the Student Testing Center during peak periods.
• Manage daily office closure procedures, including transferring communication systems to voicemail.
• Train DS/STC staff on front desk…