Learning & Development Coordinator

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Job Summary

The Human Resources Department at CU Boulder invites applications for a Learning and Development Coordinator! The Organization and Employee Development unit (OED) in the Department of Human Resources offers employee learning opportunities and other development services for individuals at all levels of the campus. This unit coordinates with other units within Human Resources as well as across campus for employee learning opportunities.

OED also provides organization development services for the campus. The Coordinator provides logistical coordination and administrative support to OED.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Human Resources (HR) contributes leadership, guidance, tools and services to support employees throughout their careers at CU Boulder and to cultivate a culture which upholds the campus' strongly held values. HR partners with campus in the achievement of the campus vision and strategic imperatives.

What Your

Key Responsibilities Will Be

Coordination:

Independently coordinates all logistics for trainings:

* In-Person Trainings:
Secures and sets up rooms, completes scheduling, orders catering as needed. Procures training and office supplies, and coffee and tea. Prepares training materials and all related stationery (roster, evaluation forms, letters, certificates, etc.), and AV equipment as requested. Manages inventory of physical training materials.

* Virtual Trainings:
Creates and manages calendar invites and Zoom meeting links manages and sends all virtual materials or physical materials according to the coordination schedule. Produces virtual experiences: creates and runs Zoom polls, organizes breakout rooms, and provides customer service live during a training.

Client Communications Management:

* Autonomously manages 3 additional inboxes and calendars: hr-training, hr-arce-training, and hr-arce-346.

* Confirms course participation and sends welcome emails and calendar invites to confirm attendance. Requests speedtype information as needed.

* Answers questions regarding training details, parking, rescheduling, missed content, etc.

* Sends follow-up emails with relevant resources after training sessions.

Information Management:

* Ensures training sessions are on HR calendars, trainers' calendars, Percipio, CU Events Calendar, HR Website, and OED spreadsheet. Identifies inconsistencies and exercises judgment in conjunction with the Director on all communication outlets for the training team.

* Provides accurate communication to presenters and participants.

* Manages Registration Infrastructure.

* Manages Percipio rosters for 20+ training programs through OED.

* Manages rosters, wait lists, watch lists, and withdrawals.

OED Support:

* Supports presenters with timely support during the training.

* Coordinates scheduling with outside presenters as needed.

Technical leader supporting the training team with department requests:

* Leads weekly team meetings, provides enrollment information, and follows up with team members on upcoming department requests.

* Administers codes or other training access for participants. Sends consistent reminders prior to the event and provides updates to the client.

* Prepares training materials which may include printing packets, assembling binders, folders, or other materials for facilitators. Clearly labels what materials are included for the facilitator upon pickup.

Liaison for Learning Management System (LMS):

* Serves as liaison to the System Office in Denver to maintain instructor-led courses and session information.

* Submits new course information to the System Office.

* Frequently is called upon as an expert to problem solve challenges related to the entire cycle of training coordination and support.

Finance and Vendor Interface:

* Works with external vendors (Crucial Learning, Franklin Covey, RIPP Leadership, Gallup, Real Colors) to order training materials.

* Submits invoices to CU Marketplace for large orders from external vendors (typically Crucial Learning and RIPP Leadership). Works with the PSC team at the System Office to initiate order processing, make changes, or resolve any errors, with support from the CPO Executive Assistant.

* Creates and submits expense reports in Concur for materials such as Clifton Strengths codes, training room refreshments, office supplies, and shipping services.

* In collaboration with the Director, solves complex problems related to vendor management, system office needs, and training materials coordination, including shipping errors and speedtype allocations.

* Tracks participants' speedtypes in a shared spreadsheet and verifies accuracy before submitting to the CPO Executive Assistant. Creates…