Withdrawal Coordinator

Withdrawal Coordinator

The Enrollment Management division at CU Boulder welcomes applications for the Withdrawal Coordinator position! This role exists to provide the Enrollment and Records Services (ERS) unit within the Office of the Registrar at CU Boulder with consistent and professional representation to clients, both internal and external; to provide front-line customer service; and offer internal backup support for enrollment and records services for programs and services supported by the ERS area.

Responsible for understanding, interpreting and applying academic policies and procedures using critical thinking and analytical skills to provide excellent and helpful written and face-to-face customer service. This role provides skilled support to students, parents, alumni, staff, faculty, and the public regarding registration and records procedures and policies. This position requires a comprehensive understanding of CU Boulder administrative offices, academic schools/colleges and academic programs, as well as a breadth of services offered by the Office of the Registrar, including relevant laws, regulations, policies, procedures, clients, communications, and deadlines.

The Withdrawal Coordinator is responsible for applying situational analysis and decision making to current processes that require automation and improvement. This position will be responsible for assisting with customer interactions; managing the processing of student withdrawal requests, leave of absence applications, and tuition disputes; collecting metrics of interactions and work, and then improving processes and communications in order to better serve customers.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The Office of the Registrar, in support of the educational mission of CU Boulder, ensures the integrity and security of academic records and provides enrollment and academic support through innovative systems and outstanding service to students and other partners. We demonstrate leadership, excellence and integrity in all we do to improve the academic experience for CU Boulder students and other collaborators through ongoing innovation, collaboration, inclusiveness and quality service.

What Your Key Responsibilities Will Be

• Work Lead for Withdrawals
• Enrollment and Records Specialist
• Business Process Auditor
• Communication/Customer Service
• Special Project Coordinator and Liaison

What You Should Know

• Minimum of two days in-office per week.

What We Can Offer

• The annual salary range for this position is $50,000-$54,500.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation.

Explore additional perks and programs through the CU Advantage program.

Be Statements

Be driven. Be resourceful. Be Boulder.

What We Require

• A bachelor's degree from an accredited four-year institution or equivalent combination of education and experience.
• Experience in a university registrar's office, or a university enrollment management or student services office (e.g., financial aid, admissions, bursar).
• Experience working with a student information system and imaging system.
• Experience using databases and computer systems for processing time-sensitive and confidential materials.

What You Will Need

• A strong commitment to customer service.
• Ability to perform professional, courteous, and accurate customer service in a fast-paced, high-volume environment.
• Strong organizational, planning, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with all levels of an organization.
• Demonstrated good judgment in decision-making.
• High emotional intelligence, ability to get along effectively with others, and manage differences skillfully.
• Ability to learn and use third-party secure platforms to fulfill data requests and error resolution.
• Ability to adapt to rapidly changing technology and business practices and to communicate relevant information in an effective, accurate, and professional manner.
• Knowledge of auditing current processes to determine areas for improvement.
• Strong MS Excel, Word, Access, and Powerpoint skills.

What We Would Like You to Have

• Experience with People Soft Campus Solutions student information system.
• Knowledge of registrar office functionalities; experience in a university registrar's office, or a university student…