Academic Resources Administrative Assistant

Job Summary

The

Summary
Job Summary The CU Book Store at CU Boulder invites applications for an Academic Resources Administrative Assistant
! This position supports the daily operations of the Testing & Assessment Center, Vending Services, and Academic Resources by coordinating processes, managing communications, and providing administrative support across departments. This role serves as a central point of contact for faculty, vendors, and internal partners while ensuring efficient tracking, reporting, and compliance with university policies.

Key responsibilities include overseeing exam intake and tracking, coordinating graders, managing faculty communications, and supporting billing and reporting for testing services. The position also leads vending support by handling service requests, vendor communications, contract coordination, and operational reporting. Additionally, the role provides Academic Resources support through purchase order tracking, digital resource coordination, customer service support, and departmental administration, including maintaining documentation, and event coordination.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while delivering excellent customer service in a collaborative, fast-paced environment.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The CU Book Store offers a convenient place for students to prepare for their academic endeavors. The store offers academic course materials, and school supplies for all students, faculty and staff. We also provide logo-ed gear for all patrons and visitors of the university. By offering innovative services and customer centric culture, the Store strives to provide a welcoming environment for all members of the campus community, and the Boulder Community at large.

• Oversees the daily Testing & Assessment center administrative tasks, including the intake and documentation of exams, assigning exams to available graders, tracking the status of all in-process exams, communicating with faculty to update them on exam status, gathering additional needed information or answer their questions, and the proper disposal of exams in accordance with University policy.
• Main point of contact for all incoming correspondence via phone and email for the Testing & Assessment Center, as well as for all Testing & Assessment Center vendors, and responsible for setting up, organizing and scheduling any departmental meetings, trainings or functions, as necessary.
• Assists the Testing & Assessment Center Supervisor completing monthly billing for services provided, documents departmental procedures and creates training materials, tracks the training status of all student graders and provides that information to their supervisor and distributes monthly Testing & Assessment Center reporting, as needed.

• Main contact for CU Boulder Vending, including, but not limited to, refund requests, maintenance issues, product requests, new machine requests, changes to existing machines, communication from current vendors, communication from building proctors and general customer feedback.
• Routes each request to the correct person, team, department or vendor and tracks each request to ensure timely response or completion.
• Maintains a good working relationship with each vending vendor and building proctor, ensuring all their needs get met and questions get answered in a timely manner.
• Coordinates new vending contracts once they have been negotiated and approved by the Vending Supervisor, including submitting the contract via the correct channels for approval, providing any additional information needed by contract approvers upon request, maintaining communication with the new vendor to provide status updates and…