Case Management Assistant

Role Overview

The Care Management Assistant (CMA) provides clerical and administrative support to the Care Management Team, ensuring efficient care coordination and department operations.

The Care Management Assistant (CMA) provides clerical and administrative support to the Care Management Team, ensuring efficient care coordination and department operations.

• Assist with post-acute care referrals, scheduling, and communication with providers.
• Manage departmental records, documentation, and office supplies, maintaining accuracy and confidentiality.
• Support revenue activities such as authorizations, certifications, and payer communications.
• Respond professionally to calls and messages, forwarding information to the appropriate team members.
• Ensure compliance with HIPAA and organizational policies, handling protected patient information appropriately.
• Perform tasks like faxing, auditing, transcribing, and tracking documentation as needed.

• High School Diploma or GED; minimum 18 years old.
• Experience in healthcare or medical insurance preferred.
• Proficiency in Microsoft Office applications.
• Strong communication, customer service, and organizational skills.
• Ability to work independently, manage multiple tasks, and adapt to a fast-paced environment.

The position is full-time, based onsite in Boulder, CO, with flexibility to work occasional overtime. Training is provided, and the role emphasizes supporting licensed staff, managing confidential information, and ensuring departmental efficiency.