Account Manager- Specialty Retail

Account Manager– Specialty Retail Responsibilities Account Leadership & Relationship Management

• Serve as the primary owner for all Specialty Retail accounts, including department stores, pop culture retailers, book/toy chains, and promo/closeout buyers.
• Build and maintain strong relationships across buying, planning, supply chain, and marketing teams.
• Develop joint business plans (JBPs) and quarterly/seasonal strategies tailored to each retailer’s unique format and shopper base.

• Own revenue forecasting, opportunity sizing, and performance analysis for each account.
• Drive new distribution expansion opportunities across categories and sub-classifications.
• Manage seasonal pitches, category reviews, product previews, and promotional negotiations.
• Identify white-space opportunities, fandom tie-ins, or exclusive product collaborations.
• Manage external partners, including outside sales agencies and promotional suppliers to unlock growth opportunities.

• Ensure flawless item setup, content accuracy, packaging readiness, and in-store merchandising execution in collaboration with Sales Operations and Marketing.
• Track inventory levels, replenishment performance, and sell‑through trends; proactively address risks ranging from stock‑outs to slow‑moving SKUs.
• Manage order flow, PO accuracy, and shipping timelines across a highly varied retailer base with the support of the Sales Operations team.

• Manage relationships with off‑price and closeout partners to monetize aged inventory responsibly while protecting brand integrity.
• Develop sell‑down strategies and timing in coordination with Finance, Planning, and Operations.
• Ensure compliance with channel segmentation, pricing guardrails, and distribution policies.

• Partner with Marketing on account‑specific campaigns, retail storytelling, in‑store displays, and seasonal marketing alignment.
• Collaborate with Product teams on line architecture, retailer exclusives, and product innovation opportunities.
• Work with Finance and Operations to optimize margins, freight planning, and demand forecasting accuracy.

• Deliver weekly, monthly, and quarterly performance updates, highlighting KPIs, risks, and growth opportunities.
• Leverage industry trends, pop culture/fandom insights, and competitive analysis to shape account strategies.
• Monitor promotional effectiveness and provide post‑mortem insights to inform future planning.

• 3–5+ years of experience in account management, retail partnerships, or CPG/consumer products sales
• Experience with Book/Toy/Fandom channels, Corporate Promo, and Closeout business is strongly preferred
• Bachelor’s Degree in Business, Marketing, or equivalent work experience
• Demonstrated ability to communicate, present, and influence multiple levels of an organization
• Ability to manage diverse account types with different needs, calendars, and operating structures
• Highly organized, proactive, and comfortable managing multiple priorities in a fast‑paced environment
• Must be a self‑starter that shows ownership and commitment to the job
• Highly versed in Microsoft Office Suite with specific emphasis in Excel & PowerPoint. Comfortable with G‑Suite platform
• Action‑oriented and flexible mindset to drive impact in a fast‑paced, rapidly changing growth environment
• Sense of humor, personal integrity, and appreciation for the power of teamwork
• Ability to travel domestically up to 30%

$75,000 to $85,000 + 10% annual bonus potential