Senior Go-to-Market Operations Specialist

Scaled Agile, Inc. (SAI) is a global training and enablement platform equipping enterprises with the capabilities needed to compete in an era defined by rapid change, digital complexity, and AI-driven work. Through SAFe®—the world’s most trusted system for enterprise agility—and a growing portfolio of enterprise AI education and enablement programs, we help organizations make better decisions, accelerate value delivery, and build adaptable, high-performing teams.

Supported by a global partner network of more than 400 companies and a vibrant community of more than 2 million trained professionals, SAI equips leaders and teams with the skills, mental models, and operating systems they need to accelerate transformation, improve flow, and unlock value with confidence.

We are seeking a highly motivated and analytical Senior GTM Operations Specialist to join our dynamic Commercial Organization. In this role, you will support and optimize the go‑to‑market (GTM) strategy and practice, enhance operational efficiency across sales, partner, and customer success functions, and drive revenue growth. You will work closely with cross‑functional teams to ensure smooth execution of processes, alignment between teams, and maximum operational performance.

• Sales Enablement:
  Collaborate with sales leadership to implement and improve sales processes, including CRM management, pipeline tracking, forecasting, tool adoption, and performance metrics.
• GTM Process Optimization:
  Support execution of the GTM strategy by optimizing key processes and reporting across sales, partner, marketing, and customer success for seamless alignment and execution.
• Performance Analysis:
  Analyze sales performance data to identify trends, challenges, and opportunities for optimization. Provide actionable insights to leadership teams.
• Forecasting & Reporting:
  Maintain accurate sales forecasts, track performance against KPIs, and create comprehensive reports that provide insights into sales efficiency and effectiveness.

• Renewal Quoting and communication for all partner renewals:
  Create and maintain partner quotes within the designated region.
• Identify automation opportunities for partner renewals:
  Consider improvements through automation for internal processes and partner‑facing self‑service tools.

• Collaboration with Sales, Marketing, and CS:
  Act as a liaison between teams to ensure alignment on GTM strategy, campaign execution, and account targeting.
• Data Integrity & Systems Management:
  Ensure accurate data flows between systems (CRM, marketing automation, financial reporting) to maintain integrity and reduce friction.

• Key Metrics Tracking:
  Monitor pipeline velocity, sales cycle length, win rates, churn rates, and customer lifetime value (CLTV).
• Reporting Dashboards:
  Develop and maintain dashboards in Salesforce and other tools to track GTM initiatives and support data‑driven decisions.
• KPI Definition & Monitoring:
  Collaborate with leadership to define and track key performance indicators across the sales and GTM teams.

• CRM & GTM Tool Optimization:
  Optimize use of sales tools and platforms (Salesforce, Linked In Navigator, Outreach, Gong) to improve workflow efficiency.
• Data Integration:
  Support integrations between systems (Salesforce, Marketo, Tableau, Snowflake) to ensure alignment and streamlined data flow.

• Process Design & Documentation:
  Develop and maintain documentation on key GTM operations processes and best practices.
• Automation & Workflow Improvements:
  Identify and implement process automation opportunities across sales, partners, marketing, and customer success.

• Ad‑hoc Projects:
  Support ad‑hoc projects and initiatives to improve overall commercial operations and drive revenue growth.
• Stakeholder Communication:
  Communicate progress on key initiatives, provide recommendations, and share insights with senior leadership and sellers.

• Experience:
  
  4+ years in Revenue Operations, Sales Operations, or GTM Operations within a B2B…