Sales Operations Specialist – Domestic

As a member of the Pop Sockets Operations team, this Sales Operations Analyst role is responsible for managing strategic partner relationships with National and International accounts, with a focus on our National accounts. This role works cross‐functionally to support all stages of the sales cycle from product development, channel market launch, through product exit strategy. This person will be the account operations expert.

• Knowledgeable on daily, monthly, and quarterly account business objectives and internal systems
• Own, improve, and continuously optimize operational processes and SOPs
• Manage daily operations including inventory, forecasting, on‑time delivery, scheduling, process compliance, and selling opportunities
• Create, maintain, and enforce SOPs for sales operations and fulfillment workflows
• Review and operationalize customer routing guides and compliance requirements in partnership with cross‑functional teams
• Drive operational excellence to improve on‑time delivery, service, and customer satisfaction
• Host collaborative planning, forecasting, and replenishment calls and weekly touch‑base calls with external account planners and buyers
• Own account operational performance and execution against sales goals
• Support strategic product lifecycle account planning
• Manage multiple project schedules with many moving parts
• Work closely with Sales Leadership to support sales initiatives
• Proactively communicate with outside partners to ensure all communication points are aligned
• Professional communication including written, verbal, and presenting

• 3-7 years of sales operations or related experience
• Strong working capability across Excel, ERP, CRP, and order management systems to support execution, forecasting, and order flow
• Possess problem‑solving, attention to detail, and analytical skills
• Must be a self‑starter who shows ownership and commitment to the role
• Demonstrated ability to maintain confidentiality of information and exercise good judgment
• Roll‑up‑the‑sleeves, action‑oriented mindset in a fast‑paced, rapidly changing environment
• Demonstrated ability to own complex accounts or processes end to end in a fast‑paced environment
• Sense of humor, personal integrity, and appreciation for the power of teamwork

• Experience crafting, maintaining, or improving SOPs
• Experience reviewing customer routing guides and operational requirements
• Ability to adapt quickly to changing market needs and shifting priorities
• Strong go‑to attitude when problems, risks, or barriers arise
• Experience working across international industries or global business environments

• Lead with heart in how we work with teammates, partners, and customers
• Stay hungry for more by continuously looking for ways to improve and raise the bar
• Find a way when barriers, risks, or threats arise

Pop Sockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes.

Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual’s work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non‑welcoming work environment. This policy applies to all employees, including managers, supervisors, co‑workers; and non‑employees such as customers, clients, vendors, consultants, etc.

10% annual bonus potential