Manager, Menu Operations

Manager, Menu Operations

As the Manager, Menu Operations within Factor, you will serve as the technical and operational backbone of our menu planning ecosystem — owning the end-to-end automation strategy and tool suite that powers Factor's ability to build accurate, scalable, and insight-driven menus. You will be the connective tissue across a complex network of cross-functional stakeholders, ensuring that data flows seamlessly from concept to production.

In this role, you will drive tool development, process automation, and performance intelligence that directly enables Factor's position as a leading ready-to-eat meal provider.

You will…

• Own the automation roadmap for menu operations, identifying opportunities to build next-generation tooling, partnering with engineering and operations to scope and sequence what's next, and delivering the analytical foundation that advances the long-term landscape of menu planning and operations
• Serve as the end-to-end owner and subject matter expert for the menu operations tool suite, ensuring existing tools are reliable, well-maintained, and tightly integrated so the planning ecosystem runs accurately and at scale
• Partner cross-functionally as the primary technical and operational connector - scoping, prioritizing, and executing tool and process improvements that reduce manual effort and eliminate downstream error
• Build and maintain tools that ensure data integrity and recipe health at scale, that surfaces timely, actionable results across menu planning workflows
• Lead structured data reporting on product performance - translating complex, multi-dimensional data into scalable, automated pipelines that surface actionable insights for stakeholders across the business
• Champion a data-driven culture by embedding customer insights, product integrity standards, and operational feedback into tool design - advocating for decisions grounded in evidence and continuously raising the bar for how data is used across menu operations

You are…

• Intellectually curious – You have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and consistently demonstrate a methodical approach to all your work
• A self-starter – You are highly motivated and passionate. You're eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal
• Collaborative – Work cross functionally with various teams to gather key inputs, and able to work well with diverse opinions
• Dedicated to providing the best possible experience for the Factor customer

At a minimum, you have...

• Bachelor's degree in Business Administration, Economics, Supply Chain, or other relevant area of study
• Minimum of 4–6 years of experience in project management, program management, or business-related function
• Strong proficiency in SQL, including writing complex queries
• Familiarity with data processing automation tools such as KNIME, Alteryx, or n8n is a plus
• Fluent in Microsoft Office applications and Google Suite applications
• Experience with food and/or CPG products a plus
• Success in collaborating with cross-functional teams
• Ability to project manage multiple stakeholders in a highly matrix environment
• Travel: