Director, Patient Support Services

Position Summary

We're committed to bringing passion and customer focus to the business.

The Patient Support Services solution area at TGaS Advisors addresses and informs clients’ core organizational decisions: strategy, resources, processes, organizational structure, responsibilities, metrics and how to drive continuous improvement.

• Support the research program to meet TGaS standards; including contribution to building upon the functional definitions and core services offered for each applicable sub‑functional area (i.e., copays/coinsurance, Patient Support Programs (PSPs), Hub, patient education, Field Reimbursement Manager (FRMs), etc.).
• Assist in generating new business with existing and new clients to meet annual revenue goals through introducing TGaS Solutions or identifying custom project opportunities.
• Work with the Patient Support Services team and other TGaS practices to build/evolve and innovate services and offerings that will generate improved revenue.
• Participate in TGaS planning exercises and reports to senior leadership.
• Accountable for the service quality levels across supported Patient Support Services clients.
• Assist in generating thought leadership that can be used in “value‑forward selling,” white papers, and PR.
• Capture key insights and data from the advisory services and review for implementation in the benchmark services.
• Evolve new deliverable formats to increase the value TGaS brings to the network and to individual clients.

• Co‑lead/support Patient Support Services projects, benchmarks, and projects at client sites, including in‑depth interviews with senior leadership, executives, and stakeholders.
• Capture client‑related quantitative and qualitative client information for TGaS’ database and analysis.
• Prepare benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ best practices, including recommendations to improve operational effectiveness/efficiencies to coincide with the client organization’s current or evolving/future needs.

• Provide strategic oversight and coordinate cross‑functional activities, ensuring full accountability for the successful execution and delivery of project initiatives.
• Ensure TGaS provides optimal value to clients from contracted Advisory Services;
  Virtual‑How Network surveys (VHows), Client Summits, Landscapes, and ad‑hoc questions.
• Proactively produce a timely flow of high quality, valuable client deliverables through the advisory services process, in coordination with TGaS’ Analytics/Operations team.
• Design, develop content for, facilitate and conduct appropriate follow‑up activities for semi‑annual client summits.
• Continue to be a mentor to staff to assist with onboarding, peer review, and other managerial duties as assigned if appropriate.

• Through ongoing client interactions, identify unmet market needs and drive the development of new solutions or enhance existing solutions consistent with TGaS’ business strategy.

• Bachelor’s degree required; advanced degree preferred.
• 5+ years in pharmaceutical patient support services; experience with or for emerging pharma companies, setting up their patient support services department infrastructure is a plus.
• Experience or knowledge of vital Patient Support Services functions including, but not limited to: PSP/Hub management, FRM Teams, affordability solutions, free goods programs, Program KPIs/Reporting/Data Analytics, familiarity with data sharing/data feeds common in the patient support services space, patient engagement and adherence programs, clinical nurse education programs, patient services technology tools, etc.
• Excellent verbal and written communication skills, including preparing and supporting formal presentations at the highest levels of client organizations.
• A track record of developing and managing effective relationships with internal and external stakeholders; a history of a team‑oriented and collaborative approach to work…