Bus Proc Improvement Manager – Clinical Quality

Responsibilities

• Manage and coach team members through regular check-ins, feedback, and development planning to build capability and ensure strong performance.
• Lead team execution and prioritize work by assigning responsibilities, removing barriers, and ensuring timely delivery of high‑quality outputs.
• Partner with cross‑functional stakeholders and LT members to align on resource needs, funding decisions, and prioritization tradeoffs based on evolving business demand.
• Monitor capacity, demand, and compliance metrics (e.g., time reporting, supply vs. demand) and proactively identify risks, gaps, and opportunities for optimization.
• Oversee planning and reporting processes (AOP, LBE, Resource First, headcount), ensuring data accuracy, aligned assumptions, and timely delivery of high‑quality outputs to leadership.
• Prepare and deliver regular reporting and insights (MTD, QTD, YTD) that clearly communicate trends, risks, and actionable recommendations.
• Manage governance and enabling tools by ensuring effective forums, tracking actions to closure, and maintaining core platforms (SharePoint, reporting templates, and communication channels) to support transparency and consistency.

• Bachelor’s degree required
• Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience.
• Experience in the medical device, healthcare, or life sciences industry
• Previous experience working within a highly regulated environment
• Experience supporting clinical quality or clinical research functions
• Familiarity with FDA regulations, clinical study protocols, and compliance requirements
• Experience working with Quality Management Systems (QMS) or similar quality systems
• Project management experience supporting operational or quality initiatives
• Prior people management or team leadership experience
• Experience driving business process improvements or operational efficiency initiatives
• Ability to collaborate effectively with cross‑functional teams such as clinical research, quality, and regulatory groups.