Product Manager, Service Platform

Responsibilities

• Responsible for productizing and streamlining systems that power the Offers ecosystem, enabling scale, reusability, and self-service capabilities across Core, Cloud, and Offers Management
• Work heavily with engineers to drive foundational enhancements supporting both 0→1 and 1→n growth initiatives, including geographic and use-case expansion
• Identify opportunities by analyzing product performance metrics and drive prioritization aligned to adoption, usage, cost, and reliability
• Author clear product requirement documents (PRDs) and lead initiatives from concept through general availability
• Strengthen platform capabilities to support reliable scale across new countries, partners, and use cases without linear increases in engineering or operational cost
• Improve operational efficiency by learning systems and processes and identifying ways to streamline
• Lead shift from bespoke execution to platform-first delivery by defining clear standards, reusable capabilities, and guardrails for product development
• Partner with Engineering and senior leaders to shape long-term product and technical decisions, prioritizing durable platform investments over short-term custom solutions
• Enable faster, safer innovation across Trans Union’s pre-qualified offers ecosystem through improved data, tooling, and platform leverage
• Drive outcomes tied to customer adoption, revenue growth, cost efficiency, and reusability

• 8+ years of product management experience, including ownership of platform or internal products that enable consumer-facing experiences
• Experience working in financial services, fintech, and/or two-sided marketplaces
• Strong analytical and communication skills with the ability to articulate tradeoffs and decisions
• Ability to operate effectively in ambiguity, synthesize incomplete inputs, and drive initiatives end-to-end
• Bachelor’s degree required; advanced degree a plus (or equivalent experience demonstrating depth in product strategy and execution)
• Experience using product performance metrics (adoption, usage, cost, reliability) to drive prioritization and decision-making
• Strong capability in creating structured product documentation such as PRDs (Product Requirement Documents)
• Experience working closely with engineering teams on platform and system enhancements
• Ability to leverage data and analytics for product performance evaluation and opportunity identification