Demand Operations Manager

Demand Operations Manager

Boulder, Colorado or New York City, New York

Sovrn is a Software and Data business that helps Open Web businesses be and remain independent. We help them understand their business better, operate more efficiently, and make and keep more money.

• We believe in the freedom and free-flow of information.
• We believe the Open Web is the largest source of this information.
• We believe in helping Open Web businesses be and remain Independent.

Through Software products and Data solutions we help our customers:

• Understand their business better, so they can make better decisions
• Operate their business more efficiently, so they can invest in what matters most
• Make (and Keep) more money, so they control their own destiny

Sovrn Core Values:
Candid, Customer Empathy, Learning, Scrappy, Second Order Thinking

Sovrn's Demand team supports our partners' success. The Demand Operations Manager, reporting to the Senior Director of Demand, will combine strategic thinking and technical expertise to scale our demand partnerships. This role focuses on operational excellence, optimizing partner integrations, and leading cross-functional initiatives to accelerate demand growth and enhance Sovrn's curation business.

What You'll Be Doing

• Serve as the primary technical point of contact for DSPs, providing support for integrations, troubleshooting, optimization, and ongoing account management.
• Own the technical onboarding process for new demand partners, including integration testing, launch, and documentation.
• Build and maintain strong relationships with DSPs and other strategic demand partners.
• Monitor and analyze partner performance, identifying trends and optimization opportunities to improve spend, revenue, and efficiency.
• Aggregate and analyze data from internal reporting tools to identify business trends and support strategic decision-making.
• Own the end-to-end lifecycle of programmatic deals, manage deal configurations, and monitor deal pacing
• Partner with Sales to translate buyer requirements into scalable deal strategies and maintain a library of standardized deal packages across formats and audiences.
• Collaborate closely with Product and Engineering to improve SSP capabilities, auction mechanics, and operational processes.
• Develop technical documentation, training materials, and best practices for both internal teams and external partners.

You're driven, thoughtful, and curious. You are highly coachable while being able to work autonomously. You proactively recognize and act on opportunities while supporting clients. Above all, you love learning and sharing what you know.

• 5+ years of experience in a technical account management role, preferably at an SSP or Curation business.
• Strong understanding of programmatic advertising, SSPs, DSPs, and related technologies.
• Strong technical background with a deep understanding of DSP integrations and exchange platforms.
• Excellent customer relationship management skills, with a proven track record of championing customer needs and driving customer satisfaction.
• Ability to read, organize, and analyze large data sets to identify trends and develop actionable recommendations.
• Demonstrates fluency in AI tools to improve productivity, analyze data, automate workflows, solve problems, and drive operational efficiencies.
• Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
• Internet savvy and strong proficiency in office productivity tools (Gmail, Google Apps, Confluence/JIRA, Salesforce CRM)
• High proficiency in Microsoft Excel, Google Sheets (Vlookups, Formulas, pivot tables, etc)
• Experience with data analysis tools (e.g., Excel, SQL) is a plus.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms, many skills are transferable, and passion goes a long way. Even more important than your resume is a clear demonstration of accountability and the ability to adapt to changing business priorities while collaborating effectively across teams. We expect you to learn new things in this role and encourage you to apply if your experience is close to what we're looking for.

Location:

Sovrn offices are located in Boulder, CO and New York, NY. We believe collaboration and shared purpose lead to deeper relationships, more creative problem-solving, and more learning, faster. For employees located near one of our offices, working in-person is our default. We trust people to use personal agency when focused work or life circumstances call for flexibility. #LI-Hybrid

Final date to receive applications:
Priority. Applications will be accepted on a rolling basis thereafter until the position is filled.

Compensation and Benefits:
The annual base salary for this position is $90,000 to $130,000 in Colorado and $100,000 to $150,000 in…