Commercial Operations, Associate Director

Position: Commercial Operations, Associate Director

Position Type: Full-Time

Department: Commercial Operations

Location: Colorado-based, Boulder preferred; open to remote

Experience: Bachelors required, 10+ years relevant experience

Watchmaker Genomics is a global life science company based in Boulder, Colorado, with an R&D and Production facility in Cape Town, South Africa. Our team is passionate about innovation and values collaboration, creativity, and scientific rigor.

We believe that the intersection of biology, engineering, and computer science presents exciting opportunities for developing novel technologies that promote research and improve human health. Watchmaker Genomics specializes in the design, development, and production of DNA- and RNA-modifying enzymes that enable high-growth applications in genomics, molecular diagnostics, and personalized medicine.

Watchmaker Genomics is inviting applications for the full-time position of Commercial Operations Associate Director based in Boulder, Colorado (onsite).

The ideal candidate thrives in a fast-paced, collaborative environment and plays a key role in optimizing commercial operations. In addition to executing key sales operations functions, this position will lead and mentor a team of sales operations professionals who contribute to CRM optimization, analytics, process improvement, and sales enablement.

• Manage, mentor, and develop a team of direct reports responsible for core commercial operations functions, including CRM management, sales reporting, compensation tracking, quoting and pricing processes and data integrity.
• Oversee and optimize the Salesforce CRM platform processes, ensuring data integrity, system adoption, and user training.
• Standardize sales reporting, quoting and pricing analytics, and forecasting to deliver actionable insights to sales leadership and commercial teams.
• Ensure simple, actionable and accurate reporting is in place to track commercial KPIs, in close partnership with Commercial Leadership.
• Administer sales compensation plans, including calculation, tracking, and reporting to ensure alignment with company goals and accurate incentive payouts.
• Manage sales process improvement initiatives, including pipeline management, deal flow optimization, and adherence to best practices across the sales organization.
• Manage the integration of CRM (Salesforce) data with ERP systems to ensure seamless data flow and accurate cross-platform reporting.
• Establish and maintain robust data hygiene processes across CRM and ERP systems, ensuring consistent, accurate, and reliable commercial data management.
• Serve as the primary point of contact for troubleshooting ERP data issues related to sales operations and coordinate with IT to resolve integration discrepancies.
• Design and deliver training programs and tools to enhance the effectiveness and productivity of the commercial organization.
• Collaborate closely with Marketing, Finance, Technical Support, Product Management, and IT teams to align processes, reporting, and strategic initiatives.
• Support strategic planning and budgeting activities by providing accurate sales forecasts, market trend analysis, and customer insights.
• Identify opportunities to leverage technology and automation to streamline operations and improve team productivity.

The candidate should have a bachelor’s degree with at least 5 years of experience in sales operations, commercial analytics, or related roles. Experience in biotech, life sciences, and start-up environments is highly desirable.

The following skills and experience are requirements for the position:

• Strong experience with CRM systems, preferably Salesforce, including customization, analytics, and user training.
• Proven ability to manage complex sales compensation programs.
• Advanced proficiency in Excel and experience with analytics and visualization tools such as Tableau, Power BI, or equivalent.
• Demonstrated track record of process improvement and driving operational efficiencies.
• Ability to multitask, perform consistently under pressure, and meet deadlines.
• Strong interpersonal and communication skills with the…