Business System Professional

Business System Professional

Requisition Number: 74307

Location: Boulder Colorado

Employment Type: University Staff

Schedule: Full Time

Posting Close Date: 31-Aug-2026

Date Posted:

The Bursar's Office at CU Boulder encourages applications for the Business System Professional position! The Bursar's Office is part of the Student Financial Services unit within the Enrollment Management division, where we provide the essential tools for students to be successful  Bursar's Office provides support to students and families in navigating financial experiences while students are accomplishing their academic journey. We support university operations by strategically managing key financial resources.

This position serves as the primary operational support resource for SF-Special Programs (B3) within the Bursar's Office.

The position provides operational oversight of B3 student financial processes, supports students, academic departments, campus partners, and external vendors, and is responsible for researching and resolving complex student account and program-related issues. The position supports the configuration, processing, validation, and testing of B3 student financial activities, including tuition, fees, billing, and refunds, while participating in system enhancements and business process improvements.

The position also provides operational support for the Bursar's Office OnBase document management system, including workflow monitoring, troubleshooting, user support, records management, and business continuity. Working under the guidance of the Associate Bursar System Operations and in collaboration with the primary OnBase administrator, the position develops functional expertise to support department operations, system enhancements, and continuity of critical business processes.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

The mission of the Bursar's Office at the University of Colorado Boulder is to efficiently enable and assist students and departments in meeting their financial obligations, with a focus on financial integrity and accountability. The Bursar's Office is responsible for the management of key university financial resources and records and acts as a central collection point for university receipts.

System Operations and Program Administration:

• Represent the Bursar's Office, in collaboration with the Assistant Bursar System Operations, in B3 program initiatives, cross-functional work groups, and other meetings related to special program operations.
• Serve as a resource for students, departments, vendors, and campus partners by supporting special program administration, account management, operational processes, and issue resolution.
• Maintain knowledge of special program requirements, student financial policies, and business processes to ensure accurate account management, effective problem resolution, and consistent support of program operations.
• Research and resolve student account issues using Campus Solutions, vendor systems, and other university resources.
• Analyze vendor system processing, coding, and error messages to identify root causes, resolve account issues, and provide guidance to students and campus partners.
• Exercise professional judgment in determining appropriate actions for account adjustments, issue resolution, and addressing customer concerns, in alignment with university policy and established procedures.
• Use reporting and query tools, including PS Query, MS Access, and other reporting resources, to identify student populations, troubleshoot issues, and support operational processes.
• Access and use vendor systems to research accounts, investigate discrepancies, and support program operations.
• Collaborate with campus partners, including the Office of the Registrar, Office of Financial Aid, academic departments, and other university offices, to support students and program operations.
• Collaborate with external vendors to research and resolve account discrepancies, configuration issues, and processing errors impacting B3 operations.
• Make recommendations to the Assistant Bursar System Operations and leadership regarding process improvements, system enhancements, and issue resolution approaches based on analysis and operational experience.
• Coordinate with external vendors to support ongoing program administration, operational initiatives, and implementation of business process changes.
• Develop, maintain, and update process documentation, procedures, and reference materials to support SF-Special Programs operations, ensure business continuity, and promote consistent customer service.

OnBase Operations and Support:

• Provide day-to-day…