Operations Manager

Aquent Talent is seeking an Operations Manager to drive operational excellence across our professional, scientific, and technical staffing services. In this people-first, inclusive environment, you'll streamline workflows, improve processes, and support cross-functional teams delivering creative, marketing, and digital talent solutions. Responsibilities include managing day-to-day operations, tracking performance metrics, implementing best practices, and supporting change initiatives. This role offers the opportunity to influence the future of work while collaborating with top brands worldwide.

Responsibilities

• Oversee daily operations for staffing and talent solutions across creative, marketing, and digital roles
• Optimize workflows, tools, and processes to improve efficiency and service quality
• Track and analyze operational metrics, producing reports and insights for leadership
• Partner with sales, recruiting, and account teams to ensure seamless client delivery
• Implement and refine standard operating procedures and best practices
• Manage cross-functional projects to support growth and scalability
• Drive continuous improvement initiatives based on data and stakeholder feedback
• Support change management, training, and adoption of new systems and processes
• Ensure compliance with internal policies and client requirements
• Contribute to a people-first, inclusive, and collaborative team culture

Required Skills

• Operations management
• Process improvement
• Data analysis and reporting
• Project management
• CRM/ATS systems
• Workforce planning
• Change management
• Stakeholder management
• Standard operating procedures (SOPs)
• Performance metrics and KPIs