Associate Director, Product Management Operations

Position: Product Management Operations, Associate Director

Position Type: Full-Time

Department: Marketing

Location: Colorado-based, Boulder preferred; open to remote

Experience: Bachelor's required, 12+ years relevant experience, including 2-4 years in people management

Watchmaker Genomics is inviting applications for the full-time position of Product Management Operations Associate Director, based in Colorado (Boulder preferred; open to remote), reporting to our Vice President, Marketing.

Working across NGS, molecular diagnostics, and enzymes, the Associate Director will strengthen the systems, analytics, processes, and cross-functional operating mechanisms required to manage products throughout their lifecycle.

The Associate Director will lead a Product Management Operations team and partner closely with Core Product Management, Commercial Operations, Finance, Operations, Quality and IT. The role has particular responsibility for product and portfolio analytics, demand and business planning, pricing analytics, product health and Product Care & Quality (PCQ), lifecycle operations, and the custom product portfolio. The ideal candidate combines strong analytical capability and business judgment with the ability to simplify complex cross-functional work and build scalable, repeatable ways of operating.

• Lead, mentor, and develop the Product Management Operations team, building a scalable cross-portfolio capability that provides operational leverage to the Product Management organization.
• Develop and continuously improve Product Management processes, tools, systems, metrics, and operating practices to increase efficiency, consistency, visibility, and scalability.
• Lead product and portfolio performance analytics, integrating relevant commercial, operational, financial, and quality data to identify trends, risks, opportunities, and actions.
• Support Product Management business and portfolio reviews by establishing consistent analytics and surfacing meaningful trends in product performance, demand, pricing, margin, quality, and other indicators of portfolio health.
• Lead the Product Management organization's contribution to demand planning and forecasting across standard and custom products, working with Product Managers, Operations, Finance, and Commercial Operations to develop a well-informed product demand view.
• Support pricing strategy and decision-making through structured pricing analytics, including ASP and margin trends, pricing frameworks, and scalable governance processes, in partnership with Product Management, Finance, and Commercial Operations.
• Lead the operational processes that support product health and Product Care & Quality (PCQ), including trend monitoring, cross-functional coordination, action tracking, and escalation of issues requiring Product Manager input or product decisions.
• Provide operational leadership for the custom product portfolio, supporting intake, evaluation, planning, cross-functional execution, forecasting, pricing inputs, and ongoing lifecycle management in close partnership with Product Managers and Commercial stakeholders.
• Coordinate operational activities across the product lifecycle, including on-market changes, product documentation, stability and regulatory requirements, customer communications, and discontinuation or end-of-life activities.
• Represent Product Management in relevant cross-functional systems, data, and process initiatives, ensuring product and portfolio requirements are understood and incorporated into business processes and systems.
• Identify opportunities to standardize, simplify, and automate recurring Product Management operational activities as the portfolio and organization scale.

The candidate should have a Bachelor's degree with at least 12 years of relevant experience in product management, product operations, portfolio operations, commercial operations, or a related role. Experience in biotech, life sciences, genomics, molecular diagnostics, or another technically complex and quality-driven environment is highly desirable.

• Strong analytical and quantitative skills, with the ability to integrate product, commercial, operational, financial, and quality data into clear business insights.
• Demonstrated experience in product or portfolio operations, including areas such as product performance, demand planning, forecasting, pricing analytics, lifecycle management, or business planning.
• Strong understanding of product lifecycle…