Student Loan Specialist

GENERAL SUMMARY

Provide high-quality customer service to current and former students through inbound and outbound phone calls, text messages and emails regarding their federal student loans. Responsibilities include assisting students with exit counseling requirements and working proactively to prevent loan delinquency or default. This involves guiding borrowers through repayment options, including Income Driven Repayment (IDR) application process, and connecting them with their loan servicers.

• Exit counseling requirements which involves speaking with or responding to emails from active and former students.
• Assist former students to bring their loan account current which includes calls, texts, emails, skip-tracing and conference calls to loan servicers. Maintain and update student files to ensure that information on their account is accurate, complete, and up to date.
• Serve as a liaison between borrowers and loan servicers or the Department of Education.
• Connect new enrollments or active students who are currently in default with the Department of Education or with loan servicers.
• Follow‑up, advise and guide borrowers through the IDR application process.
• Meet weekly and monthly metrics/goals.
• Other duties as required or assigned.

• High school diploma or equivalent;
  Associate degree preferred
• Preferred knowledge of Tile IV funding and National Student Loan Data System (NSLDS)
• Preferred experience in a call center environment

• Excellent Communication Skills
• Detail Oriented
• Time‑Management Skills
• Organizational Skills
• Team‑oriented
• Coachability:
  Being receptive to feedback, willing to learn, embracing continuous improvement
• Ethics:
  Has personal and professional ethics and fosters a diverse and respectful workplace
• Computer proficiency: knowledge of Microsoft Applications (Outlook, Word and Excel)
• G Suite tools:
  Gmail, Drive, Docs, Sheets, Calendar, and Google Chat
• Ability to interface with staff and external relationships in a professional manner, including a demonstrated commitment to customer service

Remote position which requires reliable internet service and a designated quiet area or place to work. The expected salary range for this role is between $40,000 - $45,000. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.

• Medical, dental, vision, life, voluntary life and disability insurance
• 401k Retirement Program with an employer match
• Enhanced Employee Assistance Program
• Vacation and sick days
• 11 paid holidays

Triumph Higher Education LLC and its Companies are an Equal Opportunity Employer. The Company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Triumph Higher Education LLC and its affiliates are Drug Free Workplaces.