Customer Service Agent
Job in
Boulder, Boulder County, Colorado, 80301, USA
Listed on 2026-05-21
Listing for:
Auxis
Full Time
position Listed on 2026-05-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
- 1–2 years of customer service / call center experience
. - Experience working in high-volume inbound call environments
. - Strong proficiency with computer systems and customer service tools
. - High school diploma required.
- Availability to work fully hybrid and adjust schedule during Daylight Saving Time changes (ET).
- Handle inbound calls related to passport and visa services
. - Guide customers through application requirements, checklists, and timelines.
- Deliver One Call Resolution while ensuring high customer satisfaction.
- Meet KPIs related to quality, call efficiency, productivity, and NPS
. - Escalate or transfer cases to the appropriate departments when needed.
- Document customer interactions, concerns, and feedback accurately.
- Follow service guidelines and support operational compliance.
Join a fast-paced customer service team where your communication skills and service excellence will make a direct impact on customer experience.
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×