Customer Service Associate

Baron Education/Drive Safe Driving Schools operates the largest network of driver’s education schools in Colorado, serving thousands of students per year at our 12 Drive Safe locations. We offer a full range of driver’s education services authorized by the State of Colorado. Our focus is to empower independence and save lives by creating confident and safe drivers for life. Rooted in our core values of Safety, Expertise, Engagement, Caring and Motivating, and Professionalism, we distinguish ourselves through our commitment to quality, our stellar reputation, and our wealth of experience.

Job Purpose The Customer Service Associate works with the Center Manager to handle student enrollments, sell new programs, enter and update information in our database, manage paperwork, work with instructors, and maintain the professionalism of the Center.

Responsibilities Service customer needs in a friendly and professional manner over the phone and in person.

Confirm customer appointments over the phone.

Update and maintain the database by entering in data from completed paperwork daily.

Ensure accurate handling of State paperwork.

Encourage a team environment by working closely with instructors.

Prepare paperwork and schedules to support the coordination of our team and services.

Administer written permit testing

Promote the company to nearby schools as requested.

Keep the center organized and neat.

Other duties and responsibilities as needed.

Qualifications
21 years of age or older

Colorado Driver's License Safe driving history - a Motor Vehicle Record check will be reviewed

Applicants must pass a criminal background check

Associate Degree or higher preferred

Bilingual/Spanish speaking is preferred

Strong, proven incoming sales abilities

Strong organizational skills

Ability to prioritize

Strong computer skills

Good communication skills

Responsible, dependable, and detail oriented

Self-disciplined and able to multi-task

Benefits

Health Insurance:
Eligibility to participate in the company’s group health plan, dental, vision, long term disability and basic life effective the first day of the month following 60 days of employment or part-time to full-time date.

Healthy Workplace Time: 1 hour of paid sick time for each 30 hours worked accrued each pay period up to 12 days per year.
401k Retirement Benefit:
Employees age 21 and up who have completed 12 months of employment and 1000 hours worked may participate in the company’s 401k retirement benefit to which the company contributes a match of up to 4% of the employee’s wages.

Employee discount program and employee referral program

Job Details This position is based out of our Boulder Drive Safe location (4800 Baseline Rd Unit C-104 Boulder CO 80303) and will be scheduled 32 hours per week, Tuesday, Thursday-Saturday 9am to 5:30pm. Because the position is scheduled 30 or more hours per week, it is considered full-time for benefits eligibility. This position has room for growth and advancement.

This position might require assisting the Longmont Drive Safe location (700 Ken Pratt Boulevard, Suite 119, Longmont, CO 80501) on occasion.

Why should you apply at Drive Safe?

Help keep our communities safe!

Trusted by over 100,000 students and parents

Better Business Bureau A+ rating

The only AAA-approved driving school in Colorado Check out this video to hear from our employees!  can join our team helping teens and adults become safe drivers for  the words of one of our employees in an anonymous survey:"Helping our customers and witnessing when our interactions lead to encouraging and positive outcomes. Helping new drivers overcome anxiety and build confidence is very rewarding.

When you can affect somebody's life in a positive, encouraging way that has lasting effects is an amazing feeling."What to expect in the hiring process

We acknowledge that applying for a new position can be a significant investment of time and energy. To respect your effort, we provide the following explanation of what to expect when applying:

We accept initial applicants through quick-apply, requiring only basic contact information and a current resume. If you are selected to move forward based on these qualifications, you…