Customer Support Specialist

The Customer Support Specialist assists CSR’s with data entry tasks in Sales Force and SAP. Attention to detail and accuracy are key, as well as learning quickly and not afraid to ask a lot of questions. Performs data entry for complex, fast-paced and diverse environment. Provides support to the customer support team and facilitates internal communications related to order fulfillment and customer requirements.
Reports to Customer Service Manager

Pay rate $22 to $24/hr based on experience
In office position - 5 days per week, 1st shift hours Specific Duties and Responsibilities Assist with Data Entry:

• • • Be able to recognize a Customer Purchase Orders and additional documentation
    • Enter details into Sales Force or SAP
    • Assist with Date management and Item Availability confirmations.
    • Able to learn a task quickly and perform it.
    • Communicate clearly and concisely with Customer Support Representatives and Manager.
• Be able to email other departments in the company if asked to do so.

Compliance and support

• Enter details into the system to setup an RMA for customer returns
• Other responsibilities as assigned.

Qualifications:

• One year customer support, inside sales or contract administration work experience preferred.
• Previous manufacturing experience preferred or business to business.
• Previous experience using enterprise resource planning (ERP) software preferred, Sales Force, SAP.
• Highly organized, self-motivated and possesses a desire to work at a fast pace with a sense of urgency, accuracy, flexibility.
• Ability to manage several tasks at once.
• Ability to work on a wide variety of tasks with little or no supervision.
• Able to foster strong relationships and communicate effectively in person, via the telephone and electronically.
• Strong Microsoft Suite Skills preferred;
  Salesforce or SAP experience preferred.
• This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.