Front Desk Agent

Position Overview

Uniquely located in the heart of Boulder at The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn), front desk associates will provide exceptional service to our guests.

Full Time or Part Time – $18–$22 per hour.

• Sage Hotel & Restaurant discounts across the US.
• Hilton Hotels discount.
• Free RTD Ecopass.
• Sick pay.
• 401(k) plan.

• Respond professionally and courteously to arriving, departing, and in‑house guests by providing accurate and timely information and services.
• Answer telephone and in‑person inquiries regarding reservations, hotel information, and guest concerns.
• Greet guests and complete check‑in procedures daily, using manual and computerized methods to ensure guests are satisfied and in rooms as requested.
• Facilitate guest departure (check‑out) daily, following established procedures to close guest accounts and prepare rooms for the next sell.
• Calculate and post monetary transactions, receipts, guest accounts, and other credit forms using accurate cash handling methods, presenting precise hotel charges upon check‑out and maintaining accurate records.
• Answer inquiries and accept reservations in person and by telephone, accurately communicating hotel rates and information and using suggestive selling techniques to increase occupancy and revenue.
• Maintain good customer relations, answering in‑house and area function questions with timely, knowledgeable responses.
• Operate the PBX equipment, accept incoming calls, assist outgoing calls, schedule wake‑up and paging, providing efficient service.
• Control cash transactions at the front desk, maintain responsibility for personal bank as per hotel bank agreement policy.
• Maintain a friendly, cheerful, and courteous demeanor at all times.

High School diploma or equivalent.

None required.

• High school graduate level mathematical aptitude, knowledge of standard cash handling procedures and computerized cash register systems.
• Experience dealing directly with the public and general customer service skills.
• Fluency in oral and written English.
• Tact and understanding when dealing with varied customer service problems, including stressful and emotional situations.
• Highly organized, able to pay attention to minute written and verbal details, especially when multitasking.

• Read written communications and operate monochrome computer screen.
• Operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Understand and follow verbal or written instructions, work on more than one task simultaneously, communicate verbally and in writing.
• Stand for 90% of shift, bending/kneeling repeatedly, occasional carrying/lifting up to 25 lbs.
• Reach all areas of the hotel to assist clients, mobility required.

• Prolonged standing at an indoor, climate‑controlled workstation under fluorescent lighting.
• Work inside 95% of the time.

• Paid sick time.
• Employee assistance program.
• Great discounts on hotels and restaurants.
• Medical, dental, and vision insurance.
• Health savings and flexible spending accounts.
• Basic life and AD&D insurance.
• Paid time off for vacation and holidays.
• Tuition reimbursement.

USD $18.00–$22.00 per hour.