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Lead Customer Advocacy & Resolution
Job in
Boulder, Boulder County, Colorado, 80301, USA
Listed on 2026-06-16
Listing for:
Affirm
Full Time
position Listed on 2026-06-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Affirm is hiring a Customer Advocacy Lead in Boulder, Colorado, responsible for leading the Customer Advocacy Associates team to resolve complex customer complaints. The role focuses on enhancing customer experience by analyzing complaint data and driving operational improvements.
Ideal candidates will have significant people management experience, strong analytical skills, and a customer-first mindset. Affirm offers a remote-first working environment and competitive compensation packages.
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