Customer Service Associate

Job Purpose

The Customer Service Associate works with the Center Manager to handle student enrollments, sell new programs, enter and update information in our database, manage paperwork, work with instructors, and maintain the professionalism of the Center.

Location: Boulder Drive Safe, 4800 Baseline Rd Unit C‑104, Boulder, CO 80303

Schedule: 32 hours per week, Tuesday, Thursday‑Saturday 9:00a.m. – 5:30p.m. (Full‑time benefit eligibility).

Travel: None (possible occasional assistance at Longmont location).

• Service customer needs in a friendly and professional manner over the phone and in person.
• Confirm customer appointments over the phone.
• Update and maintain the database by entering data from completed paperwork daily.
• Ensure accurate handling of State paperwork.
• Encourage a team environment by working closely with instructors.
• Prepare paperwork and schedules to support the coordination of our team and services.
• Administer written permit testing.
• Promote the company to nearby schools as requested.
• Keep the center organized and neat.
• Perform other duties and responsibilities as needed.

• 21 years of age or older.
• Colorado Driver’s License.
• Safe driving history; a Motor Vehicle Record check will be reviewed.
• Applicants must pass a criminal background check.
• Associate Degree or higher preferred.
• Bilingual/Spanish speaking preferred.
• Strong, proven incoming sales abilities.
• Strong organizational skills.
• Ability to prioritize.
• Strong computer skills.
• Good communication skills.
• Responsible, dependable, and detail-oriented.
• Self‑disciplined and able to multi‑task.

• Health Insurance:
  Eligibility to participate in the company’s group health plan, dental, vision, long‑term disability and basic life effective the first day of the month following 60 days of employment or part‑time to full‑time date.
• Paid Sick Time: 1 hour of paid sick time for each 30 hours worked, accrued each pay period up to 12 days per year.
• 401(k) Retirement Benefit:
  Eligible employees (age 21+ with 12 months of employment and 1,000 hours worked) may participate, with company match up to 4% of wages.
• Employee discount program and employee referral program.

We are committed to creating a safe and welcoming environment for all students, regardless of race, ethnicity, national origin, sex, sexual orientation, gender identity, age, or religion. We actively recruit and retain a diverse group of instructors and ensure our curriculum and materials are inclusive and culturally responsive.