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Merchant Retention Specialist: Reduce Churn & Rebuild Value
Job in
Boulder, Boulder County, Colorado, 80301, USA
Listed on 2026-06-20
Listing for:
SumUp
Full Time
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep -
Business
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Sum Up is seeking a Merchant Retention Specialist for its Boulder, CO location to work directly with merchants at risk of canceling services. Your role involves resolving concerns, guiding merchants through solutions, and rebuilding confidence in our products.
The ideal candidate possesses customer retention experience, strong objection handling skills, and is proficient in CRM tools like Salesforce. This position is crucial in maintaining long-term merchant success.
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