KJUS | Lead Customer Service Representative

Lead Customer Service Representative – Boulder, Colorado

KJUS, part of Acushnet Company, is dedicated to providing exceptional customer experiences across wholesale, e‑commerce, and sales representative channels.

• Primary trainer for Customer Service New Hires – on‑boarding, training, and communication.
• Document, maintain, and improve customer service policy and procedures.
• Monitor KPIs for customer service excellence and collaborate with the Customer Operations Manager to reach targets.
• Manage accuracy, availability, and data integrity of inventory across all business systems.
• Provide consistent support and direction to team members for timely, accurate handling of customer and sales rep inquiries.
• Answer phone calls and customer emails to address concerns professionally.
• Evaluate, process, and complete warranty claims.
• Work with 3PL partners to ensure end‑customer experience meets KJUS standards via order prioritization, inventory allocation, and process development.
• Maintain a comprehensive understanding of product lines as a resource for the team.
• Ensure accurate, timely fulfillment and shipment of orders.
• Support trade show booths and occasional golf or ski events.
• Enter and process pre‑book orders and provide sales, product, pricing, and inventory data.
• Assist sales, operations, and marketing with general administrative support and order processing.
• Maintain customer files, orders, correspondence, invoices, and payments.

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 5 years of e‑commerce or customer service experience.
• Client and service oriented, reliable, and flexible personality with a high dedication to service.
• Excellent communication and interpersonal skills.
• Proficient computer skills (MS Office, Outlook).
• Strong organizational skills with attention to detail.
• Extended periods of sitting and/or standing; occasional lifting.
• Passion for the outdoor sports industry.

• 15 days vacation
• 12 paid holidays
• 6 sick days
• Medical, Dental, Vision coverage
• 401(k) plan

Pay Range: $55,098.00 - $66,076.00

Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.