Front Desk Agent

Why us?

Uniquely Colorado crafted and located in the new Heart of Boulder, The Hiltons on Canyon (Embassy Suites & Hilton Garden Inn Boulder – Canyon Boulevard & 28th Street) is your new urban retreat. Step foot into the space, and you will experience the attention to detail of these inspired properties.

$18-$22/hr (Full Time or Part Time)

• Sage Hotel & Restaurant Discounts across the U.S.
• Hilton Hotels Discount
• Free RTD Ecopass
• Sick Pay
• 401(k)

Come join our Front Office team in Boulder! We are looking for those who have a passion for creating unique experiences. At Sage Hospitality we dare to be different; not only in the experience we provide our guests, but also in the experiences we provide our team members. We believe in being true to ourselves and employing our passions. We are not just looking for employees;

we are looking for storytellers; we are looking for experiential guides! Our guides are laid‑back but attentive, genuinely enthusiastic, and creative daydreamers who want to share their passion with others and the community!

Responds in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Responds to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns.

• Greets and completes established check‑in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check‑out) on a daily basis by following established manual and computer procedures to close guest accounts and prepare the room for the next sale.
• Calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate cash handling methods and established procedures to present the customer with precise hotel charges upon check‑out and maintain accurate hotel records.
• Answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in‑house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake‑up calls and paging guests to provide timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for the personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Education/Formal Training:
High School diploma or equivalent.

Experience:

None required.

• Must have high school graduate level mathematical aptitude, knowledge of standard cash handling procedures and computerized cash register systems.
• Must have past experience dealing directly with the public and general customer service skills.
• Must be fluent in oral and written English.
• Must use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

• Must read written communications and monocrome computer screen.
• Must operate computer, calculator and telephone keyboards for cash handling and paperwork processing.
• Must understand and follow verbal/written instructions, work on more than one task at a time, and communicate both verbally and in writing.
• 90% of shift is standing; bending/kneeling repeated while filing.
• Mobility – must reach all areas of hotel to assist clients.
• Occasional standing, carrying and lifting files and office items up to 25 lbs.

Prolonged standing at indoor, thermostat‑controlled workstation under fluorescent lighting. Work inside 95%.

• Paid Sick Time (Part & Full Time)
• Employee Assistance Program (Part & Full Time)
• Great discounts on Hotels, Restaurants, and more (Part & Full Time)
• Medical, dental, & vision insurance (Full Time Only)
• Health savings and flexible spending accounts (Full Time Only)
• Basic Life and AD&D insurance (Full Time Only)
• Paid time off for vacation and holidays (Full Time Only)
• Tuition Reimbursement (Full Time Only)

EOE Protected Veterans/Disability