PM Guest Service Agent

Position: PM Full-time Guest Service Agent
## PM Full-time Guest Service Agent Apply locations:
Residence Inn - Boulder time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R0031779#
** City, State:
** Boulder, Colorado PM Guest Service Agent (3:00 PM – 11:00 PM)    Residence Inn Boulder Canyon Boulevard    Do you enjoy helping people, creating memorable experiences, and being part of a team that values hospitality? The Residence Inn Boulder Canyon Boulevard is seeking a PM Guest Service Agent to join our team.
This position is ideal for someone who thrives in a guest-focused environment and appreciates having mornings free to enjoy everything Boulder has to offer.
What You'll Do:

• Welcome guests and provide exceptional service throughout their stay  
• Perform check-in and check-out procedures efficiently and accurately  
• Answer guest questions and provide local recommendations  
• Resolve guest concerns with professionalism and care  
• Coordinate with housekeeping, maintenance, and other hotel departments  
• Help create a warm, welcoming atmosphere for every guest.

What We're Looking For:

• A positive, service-oriented attitude  
• Strong communication and problem-solving skills  
• Reliability and attention to detail  
• Ability to work independently and as part of a team  
• Previous hospitality or customer service experience is preferred, but not    required.
Why Join Us?

• Consistent PM schedule (3:00 PM – 11:00 PM)  
• Mornings available for school, family, outdoor activities, or personal    commitments  
• Marriott travel discounts at hotels worldwide  
• Growth and development opportunities with Stonebridge Companies  • $1,200 New Hire Bonus paid in quarterly installments  
• Supportive team culture and leadership    If you enjoy connecting with people and want to be part of a team that takes pride in delivering exceptional hospitality, we'd love to hear from you.
Apply today and start your next adventure with Residence Inn Boulder Canyon Boulevard.
*
* Title:

** Guest Service Agent
*
* Location:

*
* * Boulder, CO
*** FLSA:
*** Non-Exempt
*** Status:
*** Full-time
**
* Reports to:

** Front Office Manager
** Pay Range:** *$20.00 per hour + incentives* $1,200 New Hire Bonus paid in quarterly installments of $300 for a year.
*
* Job Summary:

** The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.
** Essential Functions and Duties:
*** Greet, register, and assign rooms to guests upon their arrival.
* Verify guest credit and establish payment methods for accommodation.
* Keep accurate records of room availability and guest accounts using property management systems.
* Compute bills, collect payments, and make change for guests.
* Perform basic bookkeeping tasks, such as balancing cash accounts.
* Issue room keys and provide necessary instructions to bell attendants.
* Review accounts and charges with guests during the check-out process.
* Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
* Transmit and receive guest messages using telephones or switchboards.
* Coordinate with housekeeping and maintenance staff to address guest-reported issues.
* Make and confirm reservations for guests.
* Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
* Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
*** Required Experience, Education, and

Skills:

*** Previous experience in a hotel front desk or guest service role preferred.
* Strong customer service and communication skills to interact effectively with guests and staff.
* Proficiency in using property management systems and basic office software (e.g., Word, Excel).
* Ability to handle cash transactions and perform basic bookkeeping tasks.
* Excellent problem-solving abilities to resolve guest issues efficiently.
* Strong organizational skills with attention to detail in managing guest reservations…