Dispatcher, Customer Service​/HelpDesk

It’s a great time to join the City of Boulder! Final date to receive applications:
July 24, 2026 Compensation Details:
Hiring Range 31.38 - 45.54 This is a full-time hourly position. Scheduled Weekly

Hours:

40 Benefit Eligibility Group: BMEA (20+ Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description

Summary:

Under direct supervision, this job requires multi-tasking skills and the ability to make quick decisions. Answer emergency telephone lines and obtain information from callers. Prioritize calls and provide proper pre-arrival instructions to callers. Document calls by inputting necessary information in the Computer Aided Dispatch (CAD) system.

Job Description:

ESSENTIAL DUTIES & RESPONSIBILITIES Receive and process emergency and routine telephone calls concerning police, fire and EMS matters. Provides pre-arrival instructions for callers needing medical help. Operates the TDD system (Telephone Device for the Deaf), and Text-2-911. Broadcasts calls for service to appropriate police officers; monitors the status of personnel and equipment and coordinates emergency operations as needed through radio communications.

Continually monitors radio traffic; provides supplemental information or dispatches additional personnel and equipment as needed. Operates the Colorado Crime Information Center (CCIC/NCIC) computer system and relays detailed and accurate information to police officers. Monitors intrusion and fire alarms for the public safety building and Community Police Centers. Monitors flood alarms, automated stream and rain gauges and color weather radar and initiates severe weather warnings and flood alert procedures.

Assists in training new dispatchers; functions as a liaison between the communications and the public, other departments, divisions and outside agencies and organizations. May operate communications through a Incident Command Vehicle or Mobile Command Post on pre-planned or spontaneous emergency events. Performs related duties as required to meet the needs of the City. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.

Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to City property. Responsible for knowing and complying with all City and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies. MINIMUM QUALIFICATIONS Ability that can be demonstrated to handle multiple demands simultaneously, deal with interruptions, and handle difficult situations under time pressure.

Ability to communicate clearly and effectively. Ability to receive, comprehend, and rapidly relay accurate information. Ability to maintain self-control during periods of extreme stress and pressure. Ability to handle confidential information in a secure, professional and discretionary manner. Ability to work closely with others to maintain calm, efficient operations. Ability to demonstrated interpersonal, problem solving, and conflict resolution skills. Ability to demonstrate attention to detail and organizational skills.

Ability to demonstrate flexibility and openness to change. Ability to learn Computer Aided Dispatch and Enhanced 9-1-1 communication system. Ability to obtain EMD certification within probationary period. Ability to obtain CPR certification. Ability to type at least 35 words per minute. Have and maintain acceptable background information, including criminal conviction history. Due to the inherent duties of this position, applicants selected to continue will undergo a thorough background investigation.

PREFERRED QUALIFICATIONS Prior dispatch experience. Work experience in a Public Safety Answering Point (PSAP). Experience working with Tritech CAD. Ability to communicate bilingually in English/Spanish. REQUIRED EDUCATION AND EXPERIENCE High School diploma or equivalent Two (2) years of work experience. SUPERVISION…