Customer Support Specialist

About the Role

We’re looking for an epic Customer Support Specialist to join our Boulder team. Support at Halter isn’t a call centre – it’s a team of problem-solvers who understand our ranchers, our product, and how everything connects. You’ll be the glue between customers and every part of the business – from field teams to product, engineering, and operations.

• Talk directly with ranchers through chat and phone, listening, understanding, and delivering fast resolution.
• Troubleshoot issues using data, tools, and your own judgement to solve problems that matter.
• Analyse support data, spot patterns, and raise insights that help improve Halter’s impact on ranchers and their animals.
• Collaborate closely with Field, Onboarding, and Product teams to ensure every customer experience is seamless.
• Take ownership from start to finish: follow up, keep ranchers in the loop, and ensure nothing slips through the cracks.
• Own your performance metrics – response times, satisfaction scores, and quality of support.
• Occasionally visit ranches to see Halter in action and understand the real impact of your work.

• 3+ years of customer‑faces experience.
• Customer‑obsessed and deeply committed to creating better outcomes for ranchers and their animals.
• Deep understanding of the ranching industry.
• Curious and analytical – you dig deeper to understand why.
• Calm under pressure and brings energy and joy to your work.
• Strong relational skills – building relationships with ranchers, teammates, and cross‑functional teams.
• Proactive and takes ownership; you do what needs doing.
• Comfortable learning complex systems and using new tools.
• Enjoys digging through data for insights or building AI agents to automate the process.
• Motivated to strengthen systems and create a world‑class support experience rather than just going through the motions.
• Collaborative and enjoys working across different teams.

• Full‑time, rostered across 7 days.
• Regular days off will be either Friday/Saturday or Sunday/Monday.
• Based in our Boulder office in Colorado.
• Office‑first culture with flexible hybrid options when needed.

Halter is committed to promoting a diverse and inclusive workplace. If you meet some but not all requirements, we welcome you to apply – we’d love to chat to see if you’ll be an epic fit.

Compensation Range: $65,000 – $82,500 per annum.