Service Advisor

Ford of Cheyenne, a Ken Garff Automotive Dealership, is currently looking for a talented Service Advisor who aligns with our core values of respect, integrity, growth, humility, and teamwork.

• Friendly and cooperative demeanor; able to quickly connect and build relationships with customers.
• Unselfish and approachable, with a preference for exciting, fast‑paced work.
• Motivated, patient, conscientious, relaxed, and cooperative team worker.
• Accommodating and analytical, while producing highly precise and accurate work.

• Competitive compensation package and 401k with company match.
• Wellness time off, holidays, and a Personal Purpose Day.
• Comprehensive medical, dental, vision, disability, AD&D, life insurance, Flex Spending, Health Savings Account, EAP, wellness plan, mental health support, and diabetes management program.
• Parental leave stipend and year‑end bonus program for all employees (Garff Giveback).
• Employee discounts on vehicle purchase, parts, service, and more.

• Greet all customers promptly and professionally.
• Provide excellent customer service by listening to inquiries and requests, asking clarifying questions, identifying service needs, resolving concerns, and selling additional services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
• Review all completed work and recommendations and collect payments from customers.
• Proficiently use Dealer Management System (DMS) and related software to look up service history, schedule appointments, enter repair order information, and manage customer data.
• Provide excellent service and review the customer satisfaction survey with each customer.

• Experience in a dealership or automotive service environment preferred.
• Excellent communication and organizational skills.
• Strong customer‑service orientation with an ability to handle a fast‑paced environment.
• Proficiency in computer usage and familiarity with dealership software.

We treat our employees with respect, listen closely, and value our people more than our buildings or vehicles. Join us to help redefine the automotive industry.